Professional services are required for hands-on training courses on instructional design and develop
Professional services are required for hands-on training courses on instructional design and development software and project management tools.
The Canada School of Public Service (CSPS) has a legislative mandate to provide a range of learning activities to build individual and organizational capacity and management excellence within the public service. The School has one strategic goal, to ensure public servants have the common knowledge and leadership and management competencies required to effectively serve Canada and Canadians.
The learning and professional development needs of instructional designers and developers at the CSPS will be addressed by the Future of Learning (FOL) directorate through this request for information and possible subsequent competitive bidding process arising and subsequent to this RFI. The Future of Learning directorate is mandated to provide stewardship and support to CSPS program areas. To fulfill our mandate of stewardship and support, the CSPS must provide hands-on training courses to its’ instructional designers and developers in the use of instructional design and development software and project management tools to ensure capacity building and knowledge transfer within the School.
Request for Information:
The Future of Learning (FOL) directorate of the Canada School of Public Service (the School) is publishing a Request for Information in order to identify vendors that are capable of delivering hands-on training courses to learners of various levels (e.g. beginner, intermediate and advanced) in software applications purchased by the school for rapid e-Learning development and project management.
Note 1: The purpose of this RFI is to establish a potential list of qualified vendors from whom CSPS may solicit bids through a Request for Quote/Request for proposal at a future date.
To respond to this Request for Information you do not submit a bid, instead you must submit a description proving that you or your firm meet the delivery requirements along with the approximate cost of the services.
Note 2: Please ensure that you include all company contact information including a valid e-mail address for any possible future communication from CSPS.
STATEMENT OF WORK
In order to satisfy the requirement of CSPS, vendors must be able to provide hands-on training to CSPS instructional designers and developers in the use of instructional design and development software and project management tools. All required training will be delivered within the 2010-2011 fiscal year.
Tasks and Deliverables:
•Provide customized training for twenty four (24) beginner, intermediate and advanced level instructional designers and developers employed at the Canada School of Public Service (i.e. the training target audience) in the following subject matter:
- Articulate Studio ‘09 Professional
- MS PowerPoint 2003
- MS Project 2003
- Camtasia Studio 7
- Snag-it 10
•Provide hands-on software training at the contractor’s software training facility that shall be fully-equipped with the hardware, software, print and audio-visual materials necessary to deliver high-quality instruction that is in accordance with the requirements of this Statement of Work, industry, and Government of Canada (GoC) training standards.
•Create a positive learning environment with an instructor (i.e. facilitator) who is highly knowledgeable and skilled in the theory and practice of the subject matter to be taught.
•Provide training in both official languages of Canada (i.e. English and French).
•Develop and/or enhance design and development knowledge and skills of CSPS instructional designers and developers in the use of instructional design and development software and project management tools.
Note: Provide all course materials in both official languages of Canada, including a copy of the beginner, intermediate and advanced participant workbooks for each course in print format (i.e. hard copy) to be used during the training session and for reference purposes following the training session.
•Provide course agendas, outlines, learning objectives, participant workbooks.
•Supply a copy of the beginner, intermediate and advanced instructor guides for each individual training segment (i.e. Articulate Studio 09 Professional, MS PowerPoint 2003, Ms Project 2003, Camtasia 7, Snag-it 10) with the RFI submission so that the School’s project authority may assess whether the learning objectives of each course proposed address the target audience’s learning and training needs.
•Supply any electronic course files (i.e. exercises) and templates that may be used by the participants back on the job to facilitate their continuous learning and their ability to apply the knowledge and skills learned during the training sessions. Note: Any such templates should be available to the course participants, without constraint (i.e. the successful vendor will grant full permissions) so that the participants may use these templates (i.e. files) as they conduct the School’s business with clients.
•Include a credit system (i.e. days) for participants who cannot attend the course on the required dates as set in the training course schedule; the credits will be valid for 1 year after March 2011 (i.e. valid until March 2012). The instructor will take/monitor attendance and provide the number of accumulated credits to the FOL project authority when training is completed. As the required FOL training courses are offered throughout the next year -March 2011 to March 2012- FOL will be informed of these offerings by the firm/instructor and CSPS instructional designers and developers will attend these courses whenever possible until all credits have been used.
Proposed individual instructor(s) must possess the following qualifications:
•Knowledge of adult learning practices and principles;
•Knowledge of the principles and practices of instructional design and development;
•Knowledge of current e-Learning and blended-learning trends;
•Knowledge of current e-Leaning software and blended-learning solutions being deployed/implemented in the private and public sectors;
•Knowledge of project management practices and priniciples as per the Project Management Body of Knowledge (PMBOK).
Minimum Education Requirement
•Instructor must possess a Bachelor’s Degree in Education or a Masters Degree in Adult Education or a Ph.D. in Education or a Graduate Certificate in Adult Education or a Graduate Diploma in Adult Education from a recognized university;
•Instructor must possess software manufacturer certification in education for hands-on training facilitation/delivery in the use of MS Project 2003, MS Power Point 2003, Snag-it 10, Camtasia 7 and Articulate Studio ’09 Professional where such certification exists (i.e. MS certified trainer);
•Proof of education, i.e. copies of university degree(s), diplomas and certificates ascertaining that the proposed vendor/individual instructor meets the knowledge, education, experience and abilities will be required in any vendor response received
•Instructor must have a minimum of 5 years of experience facilitating/delivering hands-on classroom based software training;
•Experience in successful facilitation/delivery of professional hands-on training on instructional design and development software and project management tools to employees in the public sector;
•Experience and successful facilitation/delivery of hands-on e-Learning software training to adult learners in a classroom-based setting;
•Experienced at integrating MS Project 2003, MS Power Point 2003, Snag-it 10, Camtasia 7 and Articulate Studio ’09 Professional software products to produce a rapid e-Learning course;
•Experience in the use and application of MS Project 2003, MS Power Point 2003, Snag-it 10, Camtasia 7 and Articulate Studio ’09 Professional to create and manage e-Learning courses.
NOTE 3: A client reference must be included in your submission in order to validate instructor abilities.
•Instructor must be fluently bilingual in both official languages of Canada, and must have a demonstrated ability in effective oral communication in both official languages. Proof of bilingualism must be submitted by the vendor, i.e. verifiable documentation and client reference;
•Employ effective listening skills;
•Create and maintain an effective learning environment;
•Respond to strong personality challenges without losing credibility;
•Stimulate and lead in a learning environment;
•Set up and utilize electronic presentation equipment such as laptops;
PCs, (including ability to utilize presentation software)
•High level of personal and professional commitment;
•Adaptable and willing to adjust to situational needs as they emerge;
•Professional and confident classroom presence;
•Effective interpersonal relationships;
•Exercise sound judgement so that priorities of CSPS are not compromised in the delivery of learning.
•Vendor training facility must be located in the National Capital Region (NCR);
•Vendor training facility must be able to comfortably accommodate a classroom size of 12 to 15 participants per session;
•Vendor’s facility and classroom(s) will have windows with direct access to daylight, have at least one private restroom available to the participants, at least one kettle or coffee maker, at least one refrigerator, one microwave oven and one dining room (room with tables and chairs.
•Each classroom must have the following projection equipment: multimedia projector and a wall screen for a computer that is 70 x 70 inches in size;
•Vendor will ensure that each participant will have access to their own PC or laptop with the necessary software installed for the purposes of this training requirement ;
•Vendor must possess software manufacturer certification for hands-on training facilitation/delivery where such certification exists (i.e. MS certified trainer);
•Vendor must have pre-established course material such as lesson plans, exercises, projects, instructor guides and participants workbooks in English and in French, and all course material must be made available to each participant in print copy and electronic format (i.e. all course material must be available to participants on USB key(s));
This RFI shall not be construed to be a Request for Quote(RFQ) or Request for Proposal (RFP). This RFI shall in no way be considered as authorization by CSPS for vendors to undertake any work, which would result in costs to CSPS. CSPS shall not be liable for, nor shall it reimburse any vendors for any costs, fees or expenses which any vendor incurs in the preparation or submission of its response to this RFI.
*Nothing in this RFI shall be construed as a commitment to issue a RFP. CSPS shall not be bound by anything stated herein. CSPS reserves the right to change, at any time, any or all parts of the requirement as it deems necessary. Vendors are advised that any information submitted to CSPS in response to this RFI may be used in the development of a subsequent RFP. Vendors shall not be bound by any aspect of their response to this RFI.
*All responses to this RFI will be held by CSPS on a confidential basis (subject to applicable legislation), and remain the property of CSPS once they have been received.
Note 4: Suppliers who do not formally respond to the RFI will be excluded from the qualified vendor list and will not be included in any future potential RFQ/RFP.
Note 5: Vendor must provide copies of university degree(s), diplomas and certificates ascertaining that the proposed firm/individual meets the knowledge, education, experience and abilities.
*Vendors capable and interested are to provide a response, in the form of existing material (resumés, brochures, proof of education, teaching material etc) and a client reference no later than:
January 14, 2011, 2:00 PM (Ottawa - Eastern Standard Time)
Responses must be sent in either hard copy and electronic format (i.e. CDs or DVDs in read / writeable format) to the addressee below:
425 St-Joseph Blvd, 3rd Floor