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Canadian Public Tenders Opportunity Abstract
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Construction

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Microsoft Dynamics Online Application Maintenance and Support Services


 
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Header

  Reference Number AB-2017-07441
  Solicitation Number 18-ET-EDT-004
  Organization Name Alberta Public Sector
  Source ID PV.MN.AB.10080.C4
  Associated Components No

Dates

  Published 2017-12-27
  Revised
  Closing 2018-01-23 02:00 PM Alberta Time

Details

  Category Information Processing and Related Telecommunications Services
  GSINS D302AAP: "INFORMATICS PROFESSIONAL AND CONSULTING SERVICES, SOFTWARE DEVELOPMENT AND IMPLEMENTATION"
JX7010AA: COMPUTERS, DIGITAL SYSTEMS, LARGE SCALE (MAY INCLUDE OPERATING SYSTEM SOFTWARE) OTHER THAN IBM PLUG COMPATIBLE - MAINTENANCE
M: Operation of Government Owned Facilities
N7010103: COMPUTERS, DIGITAL SYSTEMS, LARGE SCALE (MAY INCLUDE OPERATING SYSTEM SOFTWARE) OTHER THAN IBM PLUG COMPATIBLE
N7010110: COMPUTERS, DIGITAL SYSTEMS, MINI
N7030100: SOFTWARE SUPPLIERS, APPLICATION, BUSINESS, PERSONNEL MANAGEMENT, EDP
N7030150: COMPUTER SOFTWARE, ACCOUNTING, FINANCIAL, INSURANCE, PAYROLL - OTHER THAN MICROCOMPUTERS
N7030161: COMPUTER SOFTWARE, ARTIFICIAL INTELLIGENCE, EXPERT SYSTEMS - OTHER THAN MICROCOMPUTERS
N7030525: COMPUTER SOFTWARE,OFFICE AUTOMATION,DOCUMENT MANAGEMENT,MAIL, NETWORKS,PUBLISHING,SPREADSHEETS,TYPESETTING,WORD PROCESSING - OTHER THAN MICROCOMPUTERS
N7030AG: COMPUTER SOFTWARE,OFFICE AUTOMATION,DOCUMENT MANAGEMENT,MAIL, NETWORKS,PUBLISHING,SPREADSHEETS,TYPESETTING,WORD PROCESSING - MICROCOMPUTERS ONLY
N7030AGD: COMPUTER SOFTWARE, PROJECT MANAGEMENT, PLANNING AND SCHEDULING, REPAIR, MAINTENANCE AND OVERHAUL MANAGEMENT - MICROCOMPUTERS ONLY
N7030AJA: COMPUTER SOFTWARE, SECURITY, PRIVACY, ENCRYPTION, AUDIT CONTROLS/AIDS - MICROCOMPUTERS ONLY
WL7010A: COMPUTERS, DIGITAL SYSTEMS, LARGE SCALE (MAY INCLUDE OPERATING SYSTEM SOFTWARE) IBM PLUG COMPATIBLE - LEASE
WL7010AA: COMPUTERS, DIGITAL SYSTEMS, LARGE SCALE (MAY INCLUDE OPERATING SYSTEM SOFTWARE) OTHER THAN IBM PLUG COMPATIBLE - LEASE
WR7010A: COMPUTERS, DIGITAL SYSTEMS, LARGE SCALE (MAY INCLUDE OPERATING SYSTEM SOFTWARE) IBM PLUG COMPATIBLE - RENT
  Region of Delivery Alberta
  Region of Opportunity Canada
  Agreement Type
  Tender Type Request for Proposal (RFP)
  Estimated Value
  Solicitation Method Open

Notice Description

  Microsoft Dynamics Online Application Maintenance and Support Services

EDT wishes to establish a Contract with a Proponent to provide the resources necessary for AMSS’ of its Solution.

Application Support Services

The Application Support Services function forms an integral part of the overall delivery of information technology services to EDT. This function will include any new design, configuration, testing, data migration, training and implementation relating to EDT programs being brought onto the Solution. The primary players in this delivery model are the Contractor (i.e. AMSS Contractor), Service Alberta Technical Services, Application Development Contractor (s), and the EDT IT Team.
The AMSS provider will make every attempt to configure the Solution and to avoid customization.


Application Maintenance Services

The Proponent is required to propose an account management function and a management approach to providing Application Maintenance Services. The Contract will include a Fixed Price for Application Maintenance Services on the Solution relating to this account management function.

Scope for Application Maintenance Services includes:
• Availability management across all environments;
• System maintenance including corrective and preventative measures;
• Planning and release management including testing and applying Microsoft CRM patches and rollouts;
• Issue resolution including break/fix support;
• Service Level and Ad-hoc reporting; and
• Operational support model that includes continuous improvement.
http://vendor.purchasingconnection.ca/Opportunity.aspx?Guid=CC38D1B5-B937-4B0A-8953-4CDF6A99D7F8



 

Contact(s)

Contracting Authority

  Name Preeti Chadha
  Address
  City
  State / Province
  Country
  Postal Code
  Phone (780)422-0193
  Fax
  Email
  Website URL

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