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OEB Consumer Charter - RFPOEBOCC01062016


 
Disclaimer

Header

  Reference Number 354274
  Solicitation Number RFPOEBOCC01062016
  Organization Name Ontario Energy Board
  Source ID PV.BD.ON.463551.C74658
  Associated Components Yes

Dates

  Published 2016-01-06
  Revised 2016-01-19
  Closing 2016-01-21 03:00 PM Eastern Standard Time EST

Details

  Category Energy
  GSINS AG614500: ENERGY
R019F: CONSULTING SERVICES
  Region of Delivery Canada
  Region of Opportunity Canada
  Agreement Type Open Bidding (OB)
  Tender Type Request for Proposal (RFP)
  Estimated Value
  Solicitation Method Open
  Pre-bid Meeting Not Applicable
  Site Visit Not Applicable
  Bid Security Required No

Notice Description

  OEB Consumer Charter - RFPOEBOCC01062016

The 2015-2018 Ontario Energy Board (OEB) Business Plan has set out an initiative to develop a Consumer Charter.
The OEB has a number of regulatory instruments that set out various rights and responsibilities of energy consumers, distributors, marketers and unit sub-metering providers. The Consumer Charter will not seek to cover everything included in these regulatory instruments. It is expected to focus on what is most important to consumers.

To create a short, easy to read, accessible document which acts as a public commitment to consumers on the level of service they can expect to receive when dealing with electricity distributors, rate regulated natural gas distributors, unit sub-metering providers and electricity retailers and gas marketers.

The Consumer Charter is expected to:
• Enhance consumer experience and confidence by empowering consumers with an understanding of their rights
• Standardize industry commitments and approaches to customer service
• Enhance regulatory framework

Full details are provided in the RFP document which is available only through MERX at www.merx.com or 1-800-964-6379, MERX reference number 354274.

Submissions will be received as follows:

Date: January 21, 2016
Time: Before 3:00:00pm (Toronto local time)

Proposals are to be submitted at the following address:

Ontario Energy Board (“OEB”)
2300 Yonge Street, 27th Floor
Toronto, ON M4P 1E4

Attention: Catherine Torrese Benyi, Procurement Specialist

The reception area on the 27th Floor is open from Monday to Friday from 8:30 a.m. to 5:00 p.m. (Toronto local time).

LATE SUBMISSIONS WILL NOT BE ACCEPTED

Deadline for Bidders' Questions: January 12, 2016
Deadline for issuing Addenda:     January 15, 2016
    


 

Contact(s)

Contracting Authority

  Name Catherine Torrese Benyi
  Address 2300 Yonge Street - 27th Floor, P.O. Box 2319

  City Toronto
  State / Province ON
  Country Canada
  Postal Code M4P 1E4
  Phone 416-440-7657
  Fax 416-440-7671
  Email Catherine.Benyi@oeb.ca
  Website URL https://www.oeb.ca/

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