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OEB Consumer Charter - RFPOEBOCC01062016



  Reference Number 354274
  Solicitation Number RFPOEBOCC01062016
  Organization Name Ontario Energy Board
  Source ID PV.BD.ON.463551.C74658
  Associated Components Yes


  Published 2016-01-06
  Revised 2016-01-19
  Closing 2016-01-21 03:00 PM Eastern Standard Time EST


  Category Energy
  Region of Delivery Canada
  Region of Opportunity Canada
  Agreement Type Open Bidding (OB)
  Tender Type Request for Proposal (RFP)
  Estimated Value
  Solicitation Method Open
  Pre-bid Meeting Not Applicable
  Site Visit Not Applicable
  Bid Security Required No

Notice Description

  OEB Consumer Charter - RFPOEBOCC01062016

The 2015-2018 Ontario Energy Board (OEB) Business Plan has set out an initiative to develop a Consumer Charter.
The OEB has a number of regulatory instruments that set out various rights and responsibilities of energy consumers, distributors, marketers and unit sub-metering providers. The Consumer Charter will not seek to cover everything included in these regulatory instruments. It is expected to focus on what is most important to consumers.

To create a short, easy to read, accessible document which acts as a public commitment to consumers on the level of service they can expect to receive when dealing with electricity distributors, rate regulated natural gas distributors, unit sub-metering providers and electricity retailers and gas marketers.

The Consumer Charter is expected to:
• Enhance consumer experience and confidence by empowering consumers with an understanding of their rights
• Standardize industry commitments and approaches to customer service
• Enhance regulatory framework

Full details are provided in the RFP document which is available only through MERX at or 1-800-964-6379, MERX reference number 354274.

Submissions will be received as follows:

Date: January 21, 2016
Time: Before 3:00:00pm (Toronto local time)

Proposals are to be submitted at the following address:

Ontario Energy Board (“OEB”)
2300 Yonge Street, 27th Floor
Toronto, ON M4P 1E4

Attention: Catherine Torrese Benyi, Procurement Specialist

The reception area on the 27th Floor is open from Monday to Friday from 8:30 a.m. to 5:00 p.m. (Toronto local time).


Deadline for Bidders' Questions: January 12, 2016
Deadline for issuing Addenda:     January 15, 2016



Contracting Authority

  Name Catherine Torrese Benyi
  Address 2300 Yonge Street - 27th Floor, P.O. Box 2319

  City Toronto
  State / Province ON
  Country Canada
  Postal Code M4P 1E4
  Phone 416-440-7657
  Fax 416-440-7671
  Website URL

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