If you are already subscribed to MERX, login to your account, click on the Customer Profile link on the Supplier Home, then click on Service Details and add the U.S. Tenders package of your choice.
If you are not registered to MERX, you can begin by clicking on the Register Now button located on the MERX home page. You will then be prompted to read and accept the MERX Terms and Conditions and then will be directed to complete an online registration wizard. The last page of the registration process will present you with a Supplier Confirmation Letter which will include your User Id and password. We recommend that you print and store this page in a secure location.
You will be brought to the MERX Login page. Once you log in, you may immediately use MERX U.S. Tenders by clicking on the U.S. Tenders tab and benefit from all of its services.
If you are a monthly subscriber, each month your subscription will be renewed automatically and will be charged directly to your credit card. If you are an annual pre-paid subscriber, each year your subscription will be renewed automatically and will be charged directly to your credit card.
MERX provides this option in order to provide you with uninterrupted service.
If you are not registered to a MERX service, or are registered to MERX but not to the U.S. Tenders service, you can still search for opportunities in the U.S. Tenders service. However, you will only be able to access your search results. You will not be able to view the opportunity abstracts. To view opportunity abstracts, you must be registered to MERX U.S. Tenders.
From the MERX U.S. Tenders page, you can easily find the opportunities relevant to your business through a list of opportunities sorted by high-level categories. This page displays the number of open tender opportunities by industry category and the number of new opportunities published that day, last week and the total listed.
Performing a search on MERX U.S. Tenders is easy. From the MERX U.S. Tenders home page, simply enter one or more keywords in the search box. Once you have performed a search, you can filter your search results by Category and/or by Region. Please refer to the associated Help Page for more information.
It is important that both your contact and organization profiles be up to date. Updating your profiles is simple. From the Supplier Home page (under the Public Tenders tab), click on the Customer Profile link to open the View Organization Information page; from this page select the View Own Contact Information page depending on your role (Supplier or Supplier Coordinator). Click the Update button located at the bottom of the profile pages and then update the profile as required. Click the Submit button to complete the update process.
Alternatively, you can click on the Customer Profile link under the U.S. Tenders tab, and follow the same steps.
With the exception of any annual pre-paid subscriptions, chargeable MERX services are charged automatically each month to your VISA, MasterCard or American Express card. Your credit card information was provided to MERX when you registered.
Login to MERX and click the Customer Profile link, and then click the Credit Card Information link. Update your credit card information as required. This can only be done if your role is that of a Supplier Coordinator for the account.
MERX statements are available online to Supplier Coordinators. To access your statements online, login to MERX and click the Account Activity link located on the Supplier Home page. Under the Online Statements title, click the View link and then select the MERX statement you wish to view. There you will find detailed information from the last 12 months.
If there is a balance on the account, we will mail you an account statement at the end of the month.
For more information on how to use MERX U.S. Tenders, access our online help pages by clicking on ‘Help’ in the top right-hand corner of most pages. Alternatively, you can click on ‘Contact Us’ in the top right-hand corner to find contact information for reaching MERX Customer Support.
MERX U.S. Tenders communicates all necessary information to its supplier community on an ongoing basis through various announcements in the Announcements Section of the website. MERX will also distribute other information such as service and product updates, special offers, news and events and other information of interest to U.S. Tenders Suppliers. There is no extra charge to receive this information.
A MERX Password security feature limits the number of failed login attempts. After 10 consecutive failed attempts your account will be locked out. You will have to contact MERX Customer Support to unlock your account.
MERX Customer Support will answer any technical questions you may have. Some questions may require escalation thus slightly delaying a response. You can call 1-800-964-MERX (6379) or (613) 727-4900, fax 1-888-235-5800 or email merx@merx.com.
Encryption is a sophisticated scrambling technique used to guard private information while it is transmitted through the Internet. To recognize that your transmission is encrypted, some browsers will display a small icon on your screen that looks like a lock or a key. MERX uses 128-bit encryption, which is currently the highest form of encryption available commercially.