The e-tendering service for the global airport industry
Buyer FAQs
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1. GENERAL

1.1 What is Aerobidz?
1.2 Who uses Aerobidz?
1.3 What products and services are covered by Aerobidz?
1.4 How do I post a tender on Aerobidz?


2. SERVICES

2.1 What services are offered?


3. REGISTRATION

3.1 How do I register to Aerobidz as a Buyer?
3.2 How much does it cost to register as a Buyer?

4. E-BID SUBMISSION

4.1 What is e-bid submission?
4.2 What is the accuracy of the clock used by Aerobidz?

5. PROFILE

5.1 How do I update my contact or organization profile?

6. SUPPORT

6.1 How do I switch language preference during my session?
6.2 How do I change my password online?
6.3 What do I do if I have received a warning that my account has been locked out?
6.4 Is there someone I can call for technical support?
6.5 What Internet browsers are compatible with Aerobidz?
6.6 What does encryption do?



 

1. GENERAL
1.1 What is Aerobidz?

Aerobidz is the secure, cost effective, efficient, simple and fair way for airports to source goods, services and construction. Aerobidz provides a fast, simple, and central location for suppliers to view tender opportunities and order the associated documentation.

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1.2 Who uses Aerobidz?

Aerobidz is used by airports and their suppliers.

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1.3 What products and services are covered by Aerobidz?

From business consulting services to baggage and cargo handling equipment, from financial related services to construction projects, Aerobidz covers the most extensive array of products, services and construction across the airport industry.

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1.4 How do I post a tender on Aerobidz?

You must be registered to Aerobidz as a buyer.

Once your organization has been registered to Aerobidz, you will be able to post your business opportunities. Registration will provide you access to a simple, online, 4-step tool for creating and posting opportunities on Aerobidz. Opportunities will be processed by Aerobidz, usually within one business day, and made available to suppliers.

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2. SERVICES
2.1 What services are offered?

As a registered buyer to Aerobidz, your organization can benefit tremendously. Click here for more information.

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3. REGISTRATION
3.1 How do I register to Aerobidz as a Buyer?

Please send an email to service@aerobidz.aero with the following information:

  • Contact Name
  • Organization Name
  • Complete Address
  • Phone Number
  • Email Address

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3.2 How much does it cost to register as a Buyer?

Registration and use of the service is free.

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4. E-BID SUBMISSION
4.1 What is e-bid submission?

E-bid submission allows suppliers to submit bids electronically. Then, after the closing date and time have passed, it allows you to securely retrieve the electronic bid files.

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4.2 What is the accuracy of the clock used by Aerobidz?

The Aerobidz servers are synchronized to official Canadian time sources at Environment Canada and the National Research Council using Network Time Protocol (NTP).

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5. PROFILE
5.1 How do I update my contact or organization profile?

It is important that both your contact and organization profiles be up to date. Updating your profiles is simple. Login to Aerobidz and click on the Customer Profile link to open the View Organization Information page. From this page select the View Own Contact Information page depending on your role (Buyer or Buyer Coordinator). Click the Update button located at the bottom of the profile pages and then update the profile as required. Click the Submit button to complete the update process.

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6. SUPPORT
6.1 How do I switch language preference during my session?

The Aerobidz service is available in English and in French. Switching from one language to the other is possible during a session simply by pressing the Franšais link while on an English page and the English link while on a French page. These links will enable you to switch from one language to another while remaining logged in and on the same page.

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6.2 How do I change my password online?

Log in to Aerobidz and click on Customer Profile. Then click on View Own Profile and select the link titled Change Password.

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6.3 What do I do if I have received a warning that my account has been locked out?

An Aerobidz Password security feature limits the number of failed login attempts. After 10 consecutive failed attempts your account will be locked out. You will have to contact Aerobidz Customer Support to unlock your account.

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6.4 Is there someone I can call for technical support?

Aerobidz Customer Support will answer any technical questions you may have. Some questions may require escalation thus slightly delaying a response.

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6.5 What Internet browsers are compatible with Aerobidz?

Aerobidz supports all new browsers. When a new browser version is released, we make every effort to ensure that Aerobidz is upgraded so that it is compatible.

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6.6 What does encryption do?

Encryption is a sophisticated scrambling technique used to safeguard private information while it is transmitted through the Internet. To recognize that your transmission is encrypted, some browsers will display a small icon on your screen that looks like a lock or a key. Aerobidz uses 128-bit encryption, which is currently the highest form of encryption commercially available.

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