The e-tendering service for the global airport industry
Supplier FAQs
Français  -  Contact Us


1. GENERAL

1.1 What is Aerobidz?
1.2 Who uses Aerobidz?
1.3 Is Aerobidz a solution only for large businesses?
1.4 What products and services are covered by Aerobidz?
1.5 How do I get the information needed to submit a bid?


2. SERVICES

2.1 What services are offered?
2.2 What is Opportunity Matching and is it for me?
2.3 How do I make sure that I receive amendments?


3. REGISTRATION

3.1 How do I register to Aerobidz as a Supplier?
3.2 How much does it cost to register as a Supplier?
3.3 What services will I receive if I register as a Supplier?

4. ORDERING

4.1 How do I order a document?
4.2 How do I obtain my document once I have submitted my order?
4.3 In what format will I receive my downloaded tender documents?
4.4 How do I verify my order history?


5. E-BID SUBMISSION

5.1 What is e-bid submission?
5.2 Who can use e-bid submission?
5.3 How do I use e-bid submission?
5.4 What is the accuracy of the clock used by Aerobidz?
5.5 When can I use e-bid submission?

6. PROFILE

6.1 How do I update my contact or organization profile?

7. BILLING

7.1 How do I pay my bill?
7.2 How do I change my credit card information?
7.3 How do I obtain my statements?

8. SUPPORT

8.1 How do I switch language preference during my session?
8.2 How do I change my password online?
8.3 What do I do if I have received a warning that my account has been locked out?
8.4 Is there someone I can call for technical support?
8.5 What Internet browsers are compatible with Aerobidz?
8.6 What does encryption do?



 

1. GENERAL
1.1 What is Aerobidz?

Aerobidz provides a fast, simple, and central location for suppliers to view tender opportunities and order the associated documentation. This makes it more cost effective for suppliers to do business with airports.

Back to TOP

1.2 Who uses Aerobidz?

Aerobidz is used by airports and their suppliers.

Back to TOP

1.3 Is Aerobidz a solution only for large businesses?

Aerobidz allows all types of businesses (small and medium enterprises and/or large organizations) to do business with airports.

Back to TOP

1.4 What products and services are covered by Aerobidz?

From business consulting services to baggage and cargo handling equipment, from financial related services to construction projects, Aerobidz covers the most extensive array of products, services and construction across the airport industry.

Back to TOP

1.5 How do I get the information needed to submit a bid?

Please refer to the applicable Opportunity Abstract and related Associated Components the buyer has posted on Aerobidz. These should provide you with the information needed to submit a bid.

Back to TOP

2. SERVICES
2.1 What services are offered?

As a registered supplier to Aerobidz, your business can benefit tremendously. Click here for more information.

Back to TOP

2.2 What is Opportunity Matching and is it for me?

Included in your supplier registration to Aerobidz are free profiles for the Opportunity Matching service. Opportunity Matching is designed to look for opportunities of interest to your business and send them to you each weekday by email at no additional charge. You create the search criteria profile and we'll do the rest. As an Aerobidz registered supplier, you can create up to nine (9) profiles for this valuable service by selecting the Setup Profile link under the Opportunity Matching heading on the Opportunities page. Don't forget to test your new profile before saving it to make sure that you are receiving the opportunities that are relevant to your business.

Back to TOP

2.3 How do I make sure that I receive amendments?

An amendment (also known as an update or addenda) is a piece of documentation that is issued after an opportunity has become active on Aerobidz.

It is recommended that you always choose Receive Notification for each of the opportunity notices that you intend to bid on. By choosing not to receive notifications of amendments, you run the risk of not being able to obtain details of changes to the requirements, closing date, or any general information that may put your bid at a disadvantage or to possibly cause it to be deemed non-responsive or non-compliant. Once notified of an amendment, you simply log into Aerobidz, order and download the amendment.

Aerobidz also offers an option, Receive Amendments, that ensures that any amendments for opportunity documents you purchased are automatically sent to you. By choosing to receive amendments, you automatically receive amendments by email. If you do not want to receive amendments but simply the notification that one has been issued, simply select Receive Notifications.

The notification/amendment selection box can be found under the column Order Setting on the Order Basket page.

Back to TOP

3. REGISTRATION
3.1 How do I register to Aerobidz as a Supplier?

If you are not already registered to Aerobidz as a Supplier, click on the Register button from the Aerobidz home page. You will then be prompted to read and accept the Aerobidz Terms and Conditions and to complete an online Registration Wizard.

Back to TOP

3.2 How much does it cost to register as a Supplier?

Suppliers can pay a pre-paid annual subscription fee. Click here for more information.

Back to TOP

3.3 What services will I receive when I register as a Supplier?

As an Aerobidz registered supplier, your business can benefit tremendously from accessing airport opportunities. Click here for more information.

Back to TOP


4. ORDERING
4.1 How do I order a document?

Once you have registered and you have found an opportunity of interest, you can order the associated document(s) right on the website by clicking on the Order link that is associated with the opportunity and by following the instructions.

Back to TOP

4.2 How do I obtain my document(s) once I have submitted my order?

Once you have submitted your order, you will be presented with the Order Confirmation page. Any items that you have ordered will appear as a button under the column entitled Delivery Details. Click on the Download link to view your document.

If you wish to download a document file to your local hard drive, you can right click the Download button and, depending on your browser, select Save Link As or Save Target As.

You cannot download files until your order has been successfully processed. Please note that at peak times a minimal delay may occur while your order is being processed.

Back to TOP

4.3 In what format will I receive my downloaded tender documents?

Aerobidz distributes documents in the format in which the buyer provided them: Microsoft Word, Microsoft Excel, PDF, etc.

Some files are in PDF. You must have Adobe Acrobat Reader installed on your workstation to read PDF files. You may download a free copy of Adobe Acrobat Reader.

Should you experience difficulties using an electronic document, please contact the buyer.

Back to TOP

4.4 How do I verify my order history?

Login to Aerobidz and access your Opportunity Ordered List located under Account Activity from the Supplier Home page.

Back to TOP

5. E-BID SUBMISSION
5.1 What is e-bid submission?

E-bid submission is a Value-Added Service on Aerobidz that allows suppliers to submit bids electronically. Using your Aerobidz User ID and an E-bid Submission Authorized Signer’s PIN, you can securely upload files that make up your bid. Then, after the closing date and time have passed, the applicable buyer will retrieve the electronic bid files.

Back to TOP

5.2 Who can use e-bid submission?

Any supplier registered to Aerobidz can use e-bid submission; however their organization must have someone designated as an E-bid Submission Authorized Signer. An E-bid Submission Authorized Signer is someone within your organization who has been selected to legally bind your organization to the terms of the electronic bids submitted by your organization. The Authorized Signer will have a special PIN issued by Aerobidz which they will use to authorize electronic bid submissions for your organization.

Back to TOP

5.3 How do I use e-bid submission?

You must be an Aerobidz registered supplier. Once you have logged in, you will notice on the Supplier Home screen a link called “E-bid Submission”. Clicking on this link will provide you the list of opportunities that you have ordered and in which e-bid submission is permitted. From the list, you can create a bid, modify it, delete it, or submit it. However, you will require authorization from an Authorized Signer to complete the submission process. You can see the status of your e-bids (Submitted, Not Submitted, or Late Submission), how much time is left to submit a bid, and any E-bid Confirmation Numbers.

Back to TOP

5.4 What is the accuracy of the clock used by Aerobidz?

The Aerobidz servers are synchronized to official Canadian time sources at Environment Canada and the National Research Council using Network Time Protocol (NTP).

Back to TOP

5.5 When can I use e-bid submission?

Please pay special attention to the ‘E-bid Submission’ field that appears in each Opportunity Abstract. This field indicates whether the buyer will accept e-bid submissions for that particular opportunity. The E-bid Submission field will show one of the following values:

  • Mandatory: The buyer will only accept e-bid submissions
  • Optional: The buyer will accept e-bid submissions, but other methods are acceptable
  • Not Available: The buyer will not accept e-bid submissions

Please note you will be charged a Value-Added Service fee per opportunity when you use Aerobidz E-bid Submission. Click here for more information.

Back to TOP


6. PROFILE
6.1 How do I update my contact or organization profile?

It is important that both your contact and organization profiles be up to date. Updating your profiles is simple. Login to Aerobidz and click on the Customer Profile link to open the View Organization Information page. From this page select the View Own Contact Information page depending on your role (Supplier or Supplier Coordinator). Click the Update button located at the bottom of the profile pages and then update the profile as required. Click the Submit button to complete the update process.

Back to TOP


7. BILLING
7.1 How do I pay my bill?

Chargeable Aerobidz services are charged automatically to your VISA or MasterCard credit card. Your credit card information was provided to Aerobidz when you registered.

Back to TOP

7.2 How do I change my credit card information?

Login to Aerobidz, click the Customer Profile, and then click the Credit Card Information link (Supplier Coordinators only). Update your credit card information as required.

Back to TOP

7.3 How do I obtain my statements?

Aerobidz statements are available online to Supplier Coordinators. To access your statements online, login to Aerobidz and click the Account Activity link located on the Supplier Home page. Under the Online Statements title, click the View link and then select the Aerobidz statement you wish to view. There you will find detailed information from the last 12 months. You may also view your account’s Online Statements through the View link located on the Opportunity Ordered List page.

Back to TOP


8. SUPPORT
8.1 How do I switch language preference during my session?

The Aerobidz service is available in English and in French. Switching from one language to the other is possible during a session simply by pressing the Français link while on an English page and the English link while on a French page. These links will enable you to switch from one language to another while remaining logged in and on the same page.

Back to TOP

8.2 How do I change my password online?

Log in to Aerobidz and click on Customer Profile. Then click on View Own Profile and select the link titled Change Password.

Back to TOP

8.3 What do I do if I have received a warning that my account has been locked out?

An Aerobidz Password security feature limits the number of failed login attempts. After 10 consecutive failed attempts your account will be locked out. You will have to contact Aerobidz Customer Support to unlock your account.

Back to TOP

8.4 Is there someone I can call for technical support?

Aerobidz Customer Support will answer any technical questions you may have. Some questions may require escalation thus slightly delaying a response.

Back to TOP

8.5 What Internet browsers are compatible with Aerobidz?

Aerobidz supports all new browsers. When a new browser version is released, we make every effort to ensure that Aerobidz is upgraded so that it is compatible.

Back to TOP

8.6 What does encryption do?

Encryption is a sophisticated scrambling technique used to safeguard private information while it is transmitted through the Internet. To recognize that your transmission is encrypted, some browsers will display a small icon on your screen that looks like a lock or a key. Aerobidz uses 128-bit encryption, which is currently the highest form of encryption commercially available.

Back to TOP


© MERX - All rights reserved