Basic Information

Reference Number

PW-21-00953753

Issuing Organization

Natural Resources Canada

Owner Organization

Natural Resources Canada

Solicitation Type

ACAN - Advance Contract Award Notice (Formal)

Solicitation Number

NRCan-5000058757

Title

3rd phase of the Axios assyst Upgrade and Enhancement Project (NRCan-5000058757)

Source ID

PWGSC

Agreement Types

Canada-Chile Free Trade Agreement (CCFTA)

Canada-Colombia Free Trade Agreement

Canada-Honduras Free Trade Agreement

Canada-Korea Free Trade Agreement

Canada-Panama Free Trade Agreement

Canada-Peru Free Trade Agreement (CPFTA)

Canadian Free Trade Agreement (CFTA)

Details

Location

National Capital Region

Dates

Publication

2021/04/21 12:00:00 AM EDT

Closing Date

2021/05/06 02:00:00 PM EDT

Contact Information

Pizzi, Len

905-645-0676

len.pizzi@canada.ca

Description

The department of Natural Resources Canada (NRCan) has a requirement for a vendor to support the which began in the Fall of 2018. The upgrade of Axios assyst to Version 11 will make use of the enhanced web interface, provide multi-lingual support and reconfigure the Configuration Management Database to better align with NRCan’s vision, business objectives and IT Service Management maturity. The work will involve the following activities:

Requirements Gathering and Project Management

Communications

Integration

Transition

Improvement

Production support

Training Support

Help with pre-production support

Optional Years: Improvement Activities, software review, enhancements and improving service department process, on-boarding new service lines. Implement and configure change management, problem management, knowledge management and service management.

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