Frequently Asked Questions
GENERALWhat is MERX for agencies, crown and private corporations?
Is MERX for agencies, crown and private corporations a solution only for large businesses?
How do I get the information needed to submit a bid?
How can I identify opportunities from agencies, crown and private corporations?
SERVICESWhat services are offered?
What is Opportunity Matching and is it for me?
Do I need to set-up another Opportunity Matching profile if I am currently taking advantage of the Opportunity Matching for MERX Public Tenders?
How do I make sure that I receive amendments?
REGISTRATIONHow do I register?
How much does it cost?
SEARCHINGHow do I search for opportunities on MERX?
How can I use the document previewing feature?
ORDERINGHow do I order a document?
How do I obtain my document once I have chosen download as my delivery method?
In what format will I receive my downloaded tender documents?
How do I view an ordered document not yet received?
How do I verify my order history?
ELECTRONIC BID SUBMISSIONWhat is electronic bid submission?
Who can use electronic bid submission?
How do I use electronic bid submission?
What is the accuracy of the clock used by MERX?
When can I use electronic bid submission?
PROFILEHow do I update my contact or organization profile?
BILLINGHow do I pay my bill?
How do I change my credit card information?
How do I obtain my statements online?
SUPPORTHow do I access online help?
How do I switch language preference during my session?
How do I change my password online?
What do I do if I have received a warning that my account has been locked out?
Is there someone I can call for technical support?
What Internet browsers are compatible with MERX?
What does encryption do?
MERX allows all types of businesses (small and medium enterprises and/or large organizations) to expand into tendering. With MERX, you can benefit from this efficient and cost-effective service.
MERX is a fast, simple and central location for you to view opportunities and source the tender documents pertinent to your business. As a MERX subscriber you can access new business opportunities from agencies, crown and private corporations looking to purchase a variety of goods and services. Grow your business by easily finding and bidding on opportunities you were not otherwise aware of.
MERX allows all types of businesses (small and medium enterprises and/or large organizations) to view and bid on tenders. With MERX Pay as You Go , your business has access to all buying organizations posting their opportunities. A MERX Organization Specific subscription gives your business access to one or many buying organizations.
Please refer to the applicable opportunity notice and related associated components the buyer has posted on MERX. These should provide you with the information needed to submit a bid. Depending on your MERX subscription, you can preview the associated components before ordering them.
Like other MERX services, MERX assigns a reference number to each opportunity notice posted. To help distinguish opportunities the MERX reference numbers for agencies, crown and private corporation opportunities begin with “PR”.
As a MERX subscriber, your business can benefit tremendously by accessing opportunities from agencies, crown and private corporations. Access a detailed list of our services.
Included in your registration to MERX is one free profile for the MERX Opportunity Matching feature. Opportunity Matching is designed to look for opportunities of interest to your business and send them to you each weekday by fax or email at no additional charge. You create the search criteria profile and we'll do the rest. As a MERX subscriber, you can create up to nine* profiles for this valuable service by selecting the 'Setup Profile' link under the Opportunity Matching heading on the Opportunities page. Don't forget to test your new profile before saving it to make sure that you are receiving the opportunities that are relevant to your business.
* Please see the Pricing page for fees associated with more then one Opportunity Matching Profile.
The same profile will search and provide results for both services.
An amendment (also known as an update or addenda) is a piece of documentation that is issued by the buyer after an opportunity has been posted on the MERX site.
It is strongly recommended that you always choose 'Receive Notification' for each of the opportunity notices that you intend to bid on. By choosing not to receive notifications of amendments, you run the risk of not being able to obtain details of changes to the requirements, closing date, or any general information that may put your bid at a disadvantage or to possibly cause it to be considered non-responsive or non-compliant. The selection box can be found under the column 'Order Setting' on the 'Order Basket' page. Once notified of the amendment, you simply log into MERX and order the amendment.
MERX also offers a value added service that ensures that any amendments or updates are automatically delivered to you. By choosing 'Automatic Delivery of Amendments', you will automatically recieve the amendments themselves, by fax, email or mail. This ensures that any amendments for opportunity documents you purchased are sent to you. If you do not want to receive amendments but simply the notification that one has been issued, simply select 'Receive Notifications'.
If you are not already registered to MERX, click on the 'Register' button. You will then be prompted to read and accept the MERX 'Terms and Conditions' and then to complete an online registration wizard. The online registration wizard will walk you through a quick four step process.
If you are already registered to MERX and would like to add an Organization Specific subscription to your profile, please login to MERX. Once logged in, from your supplier home, click on 'Customer Profile' and then 'View Own Service Details'. This will allow you to register to a specific organization within MERX as well as to other MERX services all using your existing MERX account.
There are two options for accessing agency, crown and private corporation business opportunities. You can subscribe to an annual fee to access tenders posted by a specific organization or you can choose to Pay As You Go to access any tenders of interest. Please see the pricing page for more information.
From the home page you can view the most recent open opportunities. You will find a link near the bottom of the home page to view the entire list.
Again, from the home page, you can enter a keyword to conduct a simple search for open tender opportunities or, if you wish, access the detailed search tool for refined searches.
If you are a subscriber to MERX, you can perform searches using the search box at the top of the page before or after login. Alternatively, you can use the 'Opportunities' link to perform simple, and/or detailed searches once you have logged in to MERX.
An opportunity search under either the Public Tenders tab or the Agencies, Crown and Private corporations tab will search both services. However, the search results will be dependant on the service tab under which the search was performed. If the search was performed under the Agencies, Crown and Private corporations tab, search results will be displayed for agency, crown and private corporation opportunities and a red button will be provided near the top left-hand corner to view the results for the Public Tenders service.
If there are electronic documents associated to the opportunity that you are interested in, a 'Preview Associated Components' link in the abstract of the opportunity may be displayed. The link will always be displayed to those organizations you are subscribed to with an Organization Specific subscription. The link will not be available for other opportunities unless you have already placed an order against that opportunity using Pay as You Go. By clicking on the 'Preview Associated Components' link you will be brought down to the bottom of the page where the associated components are listed. Only components that are in electronic format have a preview link. This allows you to decide if you meet all the eligibility criteria prior to ordering the opportunity.
MERX converts all electronic files into PDF (Portable Document Format) for document previewing. However, electronic files that are ordered (for download, email, or CD/DVD delivery) may not be in PDF. Buyers may request that their documents be distributed in their native file format (such as Microsoft Excel).
Once you register, you can order a document on the website by clicking on the 'Order' link next to the opportunity you're interested in and following the instructions. MERX offers different delivery options that include download, email, fax, mail, courier, and pick-up. The prices vary according to the size of the document and the delivery option selected. Please see the pricing page for more information.
Once you have submitted your order, you will be presented with the 'Order Confirmation' page. Any items that you have ordered via download will appear as a button under the column entitled 'Delivery Details'. Click on the 'Download link' to view your document. Most files are in PDF, to read them you must have Adobe Acrobat Reader installed on your workstation. Some files, at the buyer’s request, are in their native format (such as Microsoft Word). If you wish to download the file to your local hard drive, you can right click the 'Download' button and depending on your browser select 'Save Link As' or 'Save Target As'.
You cannot download files until your order has been successfully processed. Please note that at peak times a minimal delay may occur while your order is being processed.
Portable Document Format (PDF) by Adobe is the standard format used on MERX. We have selected PDF due to its security features and because it is an industry standard. You may download a free copy of Adobe Acrobat Reader if needed.
At a buyer’s request, MERX will distribute electronic documents for download, email, and CD/DVD delivery in their native file format (such as Microsoft Excel). Should you experience difficulties using an electronic document that is not in PDF, please contact the buyer.
Login to MERX and access your 'Opportunity Ordered List' located under 'Account Activity' from the supplier home page. The information on this list will include the date you submitted your order, the opportunity reference and solicitation number, and the order confirmation number. You will be able to identify the reference number by the PR before the number.
You will also be able to see the status of your order. There are three statuses:
If your document is available electronically you will be able to download your document at any time from the 'Opportunity Ordered List' Confirmation page by clicking on the 'Confirmation Number'.
Login to MERX and access your 'Opportunity Ordered List' located under 'Account Activity' from the supplier home page.
ELECTRONIC BID SUBMISSION
Electronic bid submission (or E-bid submission) is a value added service on MERX that allows suppliers to submit bids electronically. Using your MERX User ID and an Electronic Bid Submission Authorized Signer’s PIN, you can securely upload files that make up your bid. Then, after the closing date and time have passed, the applicable buyer will retrieve the electronic bid files.
Any supplier registered to MERX can use electronic bid submission; however your organization must have someone designated as an Electronic Bid Submission Authorized Signer. An Electronic Bid Submission Authorized Signer is someone who has been selected by your organization to legally bind your organization to the terms of the electronic bids you submit. The authorized signer will have a special PIN issued by MERX which they will use to authorize electronic bid submissions for your organization.
You must be a subscriber to MERX. Once you have logged in, you will notice on the supplier home screen a link called 'E-bid Submission'. Clicking on this link will provide you the list of opportunities that you have ordered and for which E-bid submission is permitted or required. From the list, you can create a bid, modify it, delete it, or submit it. However, you will require authorization from an authorized signer to complete the submission process. You can see the status of your E-bids (submitted, not submitted, or late submission), the time left to submit a bid, and any electronic bid confirmation numbers. Please refer to the applicable help pages for more information.
The MERX servers are synchronized to official Canadian time sources at Environment Canada and the National Research Council using the NTP protocol.
We encourage you to use electronic bid submission whenever possible. However its use will, in part, be up to the buyer. Please pay special attention to the ‘E-bid Submission’ field that appears in each opportunity abstract. This field indicates whether the buyer will accept E-bid submissions for that particular opportunity. The E-bid Submission field will show one of the following values:
Please note you will be charged a value added service fee per opportunity for open tenders when you use MERX electronic bid submission. Please see the pricing page for more information.
It is important that both your contact and organization profiles be up to date so that documents you order are delivered to the proper location. Updating your profile(s) is simple. Login to MERX and click on the 'Customer Profile' link to open the 'View Organization Information' page. From this page select the 'View Own Contact Information' page depending on your role (supplier or supplier coordinator). Click the 'Update' button located at the bottom of the profile page and then update the profile as required. Click the 'Submit' button to complete the update process.
With the exception of any annual pre-paid subscriptions (i.e. Organization Specific subscriptions), chargeable MERX services are charged automatically each month to your VISA, MasterCard or American Express card. Your credit card information was provided to MERX when you registered.
Login to MERX and click the 'Customer Profile', and then click the 'Credit Card Information' link (supplier coordinators only). Update your credit card information as required.
MERX statements are available online to supplier coordinators. To access your statements online, login to MERX and click the 'Account Activity' link located on the supplier home page. Under the 'Online Statements' title, click the 'View' link and then select the MERX statement you wish to view. There you will find detailed information from the last 12 months. You may also view your account’s online statements through the View link located on the opportunity ordered list page.
Statements are also sent by mail if there is a balance on your account.
For more information on how to use MERX, access our online help pages by clicking on ‘Help’ in the top right-hand corner of most pages once logged in.
Switching from one official language to the other is possible during a session simply by pressing the Français link while on an English page and the English link while on a French page. These links will enable you to switch from one language to another while remaining logged in and on the same page.
Log in to MERX and click on 'Customer Profile', click on 'View Own Profile' and then select the link titled 'Change Password'.
A MERX password security feature limits the number of failed login attempts. After 10 consecutive failed attempts your account will be locked out. You will have to contact MERX Customer Support (firstname.lastname@example.org) to unlock your account. Please also note that only one person can be logged into a given account at one time. Any other attempts will be locked out.
MERX Customer Support will answer any technical questions you may have. Some questions may require escalation thus slightly delaying a response. Please contact us at 1-800-964-6379 or at email@example.com.
MERX supports all new browsers. When a new browser version is released, we make every effort to ensure that MERX is upgraded so that it is compatible.
Encryption is a sophisticated scrambling technique used to guard private information while it is transmitted over the Internet. To recognize that your transmission is encrypted, some browsers will display a small icon on your screen that looks like a lock or a key. MERX uses 128-bit encryption, which is currently the highest form of encryption commercially available.