MTIS20230523 - Visitor Resource Management

*la version française suit**

PLEASE READ THE FOLLOWING COMPLETELY AND CAREFULLY PAYING ATTENTION TO ALL REQUIREMENTS AND DATES.

CBC/Radio-Canada is seeking Proposals from industry in response to its Request for Proposals (“RFP) for a Visitor Management System. 

An Agreement resulting from this RFP may potentially be for three (3) years with two (2) irrevocable option(s) to extend for one (1) year period(s).

1. SUMMARY OF REQUIRED GOODS/SERVICES:

The key objectives in issuing this RFP are as follows:

CBC/Radio-Canada (CBC/R-C) is seeking proposals for a Visitor Management System to track visitors at a National multiple locations level as well as Building level.

A more detailed description of the Goods/Services covered by the RFP is provided in Appendix A (Scope of Work & Response Grid).

2.  MANDATORY REQUIREMENTS:
This RFP is open only to Proponents and their solutions meeting each of the following mandatory requirements. Proponents that are not compliant to these requirements will be disqualified and will not move on to the Evaluation Stage.

2.1 The Visitor Management System (VMS) must include a centralized management and administration component to track visitors and access at a National level (multiple locations) as well as Building level;

2.2 The VMS must be available in English and French;

2.3 The VMS must use cloud storage;

2.4 The VMS must be a web-based application and automated application. The VMS must operate on the Google platform and support both current Windows and Mac Operating Systems as well as IOS and Android technologies;
 
2.5 The VMS must be capable of running on a standard configured desktop personal computer with access to the Internet;

2.6 The VMS must be capable of being used by Chrome;

2.7 The proponent's product must be able to operate with a Endpoint Protection System on all types of endpoints (Workstations, laptops, tablets, mobile devices, etc.). CBC/Radio-Canada currently operates with the Crowdstrike solution and Proponent must either indicate that their offerings are currently compatible with this solution or will be compatible by the Proof of Concept date of MMM-DD-YYY.

2.8 The VMS must have a Back-up/Redundancy (including database);

2.9 The VMS must manage multiple time zones;

2.10 The VMS must provide pricing that includes the cost of the software, the hardware, licenses, maintenance, customer support, project management, training and implementation, including all costs related to the implementation of a complete turn-key administrative system solution, updates, installation and implementation in the pricing;

2.11 The vendor must have implemented the VMS nationwide in at least 5 other organizations, of a size similar to CBC/Radio-Canada, with multiple locations across Canada;

2.12 The provider should be able to provide 24/7 support;

2.13 All quotation and costs submissions shall be valid for 3 years and shall not depend on annual quantities, future or other future considerations.


3. TO OBTAIN THE RFP DOCUMENTATION
As CBC/Radio-Canada uses MERX (https://www.MERX4.MERX.com/cbc) to manage its solicitation process, all Proponents must obtain the RFP documents through MERX.  If new to MERX then please visit www.merx.com and check out the “Offering” & “Pricing” header tabs to learn more.

1. Determine your eligibility to participate based on the description/objective statement for the RFP.

2. To obtain the documents you must be registered with MERX. If you are not already registered, please follow the MERX Supplier User Guide link above and/or call 1-800-964-6379.                                                                     

Please note that CBC/Radio-Canada is not responsible for the distribution of the documents.

4. COMMUNICATION WITH CBC/RADIO-CANADA
 

1. Any contact with CBC/Radio-Canada prior to obtaining the RFP documentation must be undertaken by e-mail only, addressed to the CBC/Radio-Canada Representative, whose co-ordinates appear below.  All e-mails pertaining to this RFP must state the RFP reference number (RFP # MTIS20230523) in the “Subject” of the e-mail.

2. Once the tender documents have been obtained, Proponents may have queries, require further information or clarification, or discover certain omissions or ambiguities in the RFP documents.  If so, or if there is any doubt about the meaning of any part of this RFP, must submit their questions through MERX no later than the date specified in PART I: INTRODUCTION, Table 1: Critical Dates in the RFP Process of the main document.

1. 2. Pour obtenir les documents, vous devez être inscrit auprès de MERX. Si vous ne l’êtes pas déjà, veuillez suivre le lien du Guide du fournisseur MERX ci-dessus ou composer le 1 800 964-6379.

1. Avant d’obtenir les documents de la DP, toute communication avec CBC/Radio-Canada doit se faire par courriel seulement, et être adressée au représentant de CBC/Radio-Canada dont les coordonnées figurent ci-dessous. Tous les courriels se rapportant à la présente DP doivent comporter le numéro de référence de la DP (DP no MTIS20230523) dans la ligne de mention « Objet ».

2. Une fois les documents obtenus, les soumissionnaires qui ont besoin de clarifications ou de renseignements, ou qui remarquent certaines omissions ou ambiguïtés sur le sens de toute partie de la présente DP, doivent soumettre leurs questions par l’intermédiaire de MERX au plus tard à la date spécifiée à la PARTIE I : INTRODUCTION, Tableau 1 : Dates critiques du processus de DP du document principal.