| Benchmarking Resource tool/Software |
1. Must produce benchmark reports to allow NLHS users to conduct benchmarking by comparing functional center/departmental operating performance to comparable peer groups at the facility, Provincial and Regional level (preferably Ontario ). |
Yes |
| Benchmarking Resource tool/Software |
2. Peer groups must be customizable by NLHS users. |
Yes |
| Benchmarking Resource tool/Software |
3. Reports must be downloadable as needed |
Yes |
| Benchmarking Resource tool/Software |
4. Graphical report capabilities for interpretation and communications (would be beneficial) |
Yes |
| 5. Benchmarking reports for each functional center (at the lowest comparable level, e.g., individual |
• 3-4 years of resource use and performance measures (as applicable to each functional center; |
Yes |
| 5. Benchmarking reports for each functional center (at the lowest comparable level, e.g., individual |
• Peer Performance range (minimum, best quartile, median, worst quartile, maximum); |
Yes |
| 5. Benchmarking reports for each functional center (at the lowest comparable level, e.g., individual |
• Setting of performance screening targets for all departments, based on peer performance levels; |
Yes |
| 5. Benchmarking reports for each functional center (at the lowest comparable level, e.g., individual |
• Estimates of expected resources (FTEs, costs) for the functional centers if they were to operate at target performance levels and current workload levels; |
Yes |
| 5. Benchmarking reports for each functional center (at the lowest comparable level, e.g., individual |
• Summary options must be available. |
Yes |
| 6. Key performance indicators unique to each functional center must include the following: |
a. Worked hours and supplies costs per day/visit/attendance/workload unit/other for most direct departments and some support services; |
Yes |
