Information de base

Numéro de référence

0000248288

Organisation émettrice

Ontario Energy Board

Type d’appel d’offres

DDP - Demande de proposition (Formel)

Numéro d’appel d’offres

RFPOEBAPCS05252023

Titre

Avolin Pivotal Consulting Services

Code d’identité d’origine

PV.BD.ON.463551.C96062

Détails

Emplacement

Canada, Ontario

Type d’achat

Terme: 2023-08-01 00h00:00 HAE - 2024-07-31 00h00:00 HAE
Option: Up to an additional one (1) year extension

Description

The OEB has an Avolin Pivotal CRM system (version 6.6.3.5) that is heavily customized to support multiple facets of the OEB, including:

The consumer contact centre
Licensing & Performance Reporting Function
Adjudicative & Application Administration areas
Industrial Policy & Compliance

The OEB Pivotal Implementation also has integrations with MS Outlook and Micro Focus Content Manager (formerly HPe Content Manager/Trim).

The OEB intends on continuing its investment in Pivotal to support its core business functions. As such Vendors should be able to provide assistance in the following areas:

Pivotal application server support
Coding of business modules
Support of the code base
Application architecture documentation
General performance and functional improvements
Support and development of Pivotal UX

The network environment supports 200+ employees within a single location. The OEB Infrastructure is a combination of physical / virtual servers that utilizes MS Windows Server 2012 R2 or later for Active Directory, Domain Controllers, DNS, DHCP, E-mail, File, Print and various Application servers. Most servers are hosted in a MicroSoft Azure virtualized environment. OEB servers are connected to a HP 3PAR and EVA SAN’s that store all our data. This application is installed on MS Windows Server 2016 and connected to a MS SQL Server 2019 database environment.

The OEB is seeking a Vendor to provide ongoing consulting services on a time and materials basis for a period not to exceed two (2) years.

Tasks to be executed as part of this process would include:

Collaborating with OEB staff to maintain the Pivotal Application server
Development of design documentation for each subject area
Development of system architecture for the application
Design, development and unit testing of code
Assist OEB staff with application support
Assist OEB staff with escalating issues with Aurea/Avolin support
Optimization of the existing Pivotal Environment

Tasks and projects will be determined by the OEB.

Afficher davantage

Dates

Publication

2023-05-25 16h32:29 HAE

Intention de soumissionner

Non disponible

Échéance de la réception des questions

2023-06-06 16h00:00 HAE

Questions sont soumises en ligne

Non

Date de fermeture

2023-06-15 15h00:00 HAE

Information du contact

Mark Jones

416-440-7725

Mark.Jones@oeb.ca

Processus de soumission

Type de soumission

Soumission électronique

Fixation des prix

Somme forfaitaire

Liste de documents de la soumission

Nom de l’item	Description	Obligatoire	Limité à un fichier
Bid Documents	Documents defining the proposal	Non	Non
Aucune entrée

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