Basic Information

Reference Number

0000261643

Issuing Organization

McMaster University

Owner Organization

McMaster University

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

CR 08-23-945

Title

University Campus Store ERP Software

Source ID

PU.AC.ON.224221.C111135

Agreement Types

Broader Public Sector (BPS)

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, Ontario, Hamilton-Niagara Peninsula

Purchase Type

Duration: 5 years
Option: to extend for up to additional five (5) years to be renewed on a yearly basis as required

DescriptionA - Latest Amendment

Background and Purpose

McMaster University invites qualified bidders to submit responses for the supply of a comprehensive solution to support retail operations at the McMaster University Campus Store. The solution must support omni-channel sales and order fulfillment, inventory and merchandise management, course materials management, marketing and promotions including customer relationship management and accounting and finance functions in accordance with the terms of this Request for Proposals.

Scope/Objective

The Campus Store primarily sells course materials (textbooks) and general merchandise. Course materials are made available in multiple formats including print (new and used, bound and loose leaf), codes for online course materials, and first day access course materials (digital access). General merchandise includes crested and uncrested apparel and giftware, course and office supplies, technology, books (non-course materials) and crested promotional products. Customers include students and their family members, staff/faculty, alumni and community members. Currently sales occur in one permanent physical location, pop up physical locations (ie football games, special events) and on line at campusstore.mcmaster.ca. During non-peak periods 8-10 POS registers are in use, this increases to upwards of 20 during peak periods. Inventory is stored both on the sales floor and at storage locations around campus. Customer service is provided in person and remotely via chat (Comm100) and email.
Currently the Point-of-sale system and website are provided by Waterloo Information Systems. The ERP functionality is Visual Ratex provided by PRISM/RBS. These two systems are currently integrated to support the store operation. These combined systems need to be replaced with a comprehensive modern retail solution with the flexibility to adapt with the evolving campus store environment. Proposals should meet the full scope of the requirements. The ultimate solution may be composed of several integrated systems, however the proposal must be submitted by one proponent that will be responsible for leading the integrated project implementation and should serve is the primary point of contact.

Dates

Publication

2023/12/20 01:50:52 PM EST

Question Acceptance Deadline

2024/01/08 04:00:00 PM EST

Closing Date

2024/01/23 02:00:00 PM EST

Contact Information

Carol Rizzo

9055259140

rizzoc2@mcmaster.ca

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

All Proponents must obtained the RFP from www.Merx.com (MERX®). Failure to obtain the RFP from MERX®. will result in disqualification.
Proposals must be submitted through McMaster University’s online Bonfire portal at:
https://mcmaster.bonfirehub.ca/opportunities
Submissions by other methods will not be accepted.

© MERX - All rights reserved. No part of the information on this Web Site may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of MERX and the Minister of the participating government department (if applicable). MERX, the Minister nor the Contracting Authority will assume responsibility or liability for the accuracy of the information contained in the publication.