Basic Information

Reference Number

00004012527

Issuing Organization

Ontario Shared Services

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

23-047P

Title

Project: tender_19523 - OMNI Channel Customer Service and Support Solution

Source ID

SCRIBE

Details

Location

Ontario

Purchase Type

Not Stated

Dates

Publication

2024/04/11 11:13:00 AM EDT

Closing Date

2024/05/27 02:00:00 PM EDT

Contact Information

Ivona Andric

ivona.andric@ocs.ca

Description

The OCRC is looking to engage a partner who can deliver an Omni Channel Customer Service and Support Solution (the ‘Solution’) for our customer support operations that service both eCommerce and wholesale customers via phone, webform, email and webchat. The successful proponent shall deliver a cloud-based solution that is readily configurable, with minimal, if any development required to satisfy the requirements under this RFP.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.

Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: https://ontariotenders.app.jaggaer.com/