Basic Information

Reference Number

00004031949

Issuing Organization

Ontario Shared Services

Solicitation Type

RFT - Request for Tender (Formal)

Solicitation Number

MOH Unified CAD (Central Ambulance Communication)

Title

Project: tender_18612 - MOH Unified CAD (Central Ambulance Communication)

Source ID

SCRIBE

Details

Location

Ontario

Purchase Type

Not Stated

Dates

Publication

2024/04/24 12:53:00 PM EDT

Closing Date

2024/06/14 11:00:00 AM EDT

Contact Information

Pamela Clarke

pamela.clarke@ontario.ca

Description

Ensure that Central Ambulance Communication Centres (CACCs) have access to the best Computer Aided Dispatch (CAD) technology available in the marketplace, focusing on improving 9-1-1 call taker and dispatcher user experiences, while establishing a new ‘Unified’ CAD pricing and service model - one that assures Ministry of Health (MOH) can continue to support CACC standards provincially and meet CACC operational needs regionally. This, in turn, means the following occurs:

• Ensure 911 operations is sustained
• Improve CACC workflow and time on task
• Maintain standardized system-to-system CAD integrations
• Create a sustainable CAD infrastructure / support footprint
• More efficient CAD Software upgrades and a reduction in the time to release new CAD features and functions
Scope of Work
1. Creation and issuance of a unified CAD Request for Bid (RFB)
2. Selection of a CAD vendor
3. Creation of a contract (in 3rd quarter 24/25)
4. Installation of the unified CAD solution, including fulsome testing, then linking the solution to the CAD workstations in all 21 CACCs/ACCs; this effort would include:
a. Comprehensive implementation plans
b. Training (user, technical and administrative)
c. Documentation
d. Extensive warranty and support processes
5. Adoption of standardization for CAD usage across all CACCs
6. Integration with the existing downstream systems that support the 911 business operation processes and services
8. Build of required training environments to support the unified CAD deployment
9. Migration of key data from the legacy CAD instances to the Unified CAD solution
10. Ensure data retention process and procedures are followed and implemented
11. Decommissioning of the legacy CAD solution

Mandatory Information Session:
Date: May 2, 2024
Time: From 13:00 to 16:00 (Toronto time)
Location: 5700 Yonge Street, Toronto, boardroom on 9th floor or alternatively, via Teams meeting session.
Maximum number of participants per Bidder not to exceed 2

Please email Pamela Clarke at least 1 week before the information session indicating your participation, who will be attending and how you intend to participate (in person or via Teams meeting if the latter, the RFB contact will forward the Teams meeting link to you)

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.

Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: https://ontariotenders.app.jaggaer.com/