AI Overview

Seeking a modern, cloud-based Service Management Solution to replace the end-of-life Cherwell Service Management platform, with potential for future expansion into Enterprise Service Management.

Basic Information

Reference Number

00004699159

Issuing Organization

BC Ferry Services Inc

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

71-2025

Title

RFP 71-2025 Service Management Solution

Source ID

SCRIBE

Details

Location

British Columbia

Purchase Type

Not Stated

Dates

Publication

2025/09/02 03:21:00 PM EDT

Closing Date

2025/10/08 05:00:00 PM EDT

Contact Information

Procurement

procurement@bcferries.com

Description

BC Ferries is seeking to replace its end-of-life Cherwell Service Management platform (version 10.4.1) with a modern, cloud-based Service Management Solution (the “Solution”). The Solution should be scalable, secure, aligned with ITIL best practices, and capable of supporting potential future expansion into Enterprise Service Management (ESM).
Key requirements include:

A cloud-based Software as a Service (SaaS) platform delivering core IT service and asset management, automation, self-service, and integrated workflows to improve cross-departmental collaboration (the “Product”).
Comprehensive implementation services designed to ensure minimal disruption, effective adoption of the Product, while maintaining flexibility to support future scalability and optional ESM expansion (the “Implementation”).

The initial phase will focus on replacing Cherwell. Any future expansion to include additional ESM capabilities is optional and may be implemented in later phases at BC Ferries’ discretion.

Disclaimer

All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on new.bcbid.gov.bc.ca. MERX asks that you refer to new new.bcbid.gov.bc.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.