AI Overview

Seeking a vendor to provide claims administration services for the Disaster Recovery Assistance for Ontarians program, supporting applicants who have incurred extraordinary costs due to natural disasters.

Basic Information

Reference Number

00004864504

Issuing Organization

Ontario Shared Services

Solicitation Type

RFB - Request for Bid (Formal)

Solicitation Number

tender_21438

Title

Project: tender_21438 - Claims Adjusting Services for the Disaster Recovery Assistance for Ontarians (DRAO)

Source ID

SCRIBE

Details

Location

Ontario

Purchase Type

Not Stated

Dates

Publication

2026/01/16 01:05:00 PM EST

Closing Date

2026/02/27 11:00:00 AM EST

Contact Information

Gerda Tanti

gerda.tanti@ontario.ca

Description

The Ministry of Municipal Affairs and Housing (MMAH) is seeking a Vendor for claims administration services for the Disaster Recovery Assistance for Ontarians (DRAO) program, which provides assistance to eligible applicants who have incurred extraordinary costs due to a natural disaster. Eligible costs include clean-up and repairs necessary to return a primary home or main small business/farm/not-for-profit organization premises to a safe condition, replacement of essential contents or lost inventory, and emergency expenses.

The successful Vendor will have knowledge of and experience in claims administration and adjustment for property damage sustained by residential, business, farm and not-for-profit applicants following natural disasters, licensed adjusting staff from a licensing body recognized in Ontario, strong project management skills, service standards for dealing with applicant queries, bilingual services, ability to provide services across the province at short notice, and record management capabilities to file and store submitted forms and supporting documentation consistent with privacy requirements.
Scope of Work
The selected vendor will be responsible for delivering services wherever the DRAO program is activated across Ontario. This includes providing timely and accurate assessments, technical guidance, and applicant support to ensure effective program delivery.

The Vendor will be required to meet all applicable privacy and accessibility obligations. All services provided to the public must comply with the French Language Services Act and its regulations.

An otpional online information session, by teleconference, to be held on January 21, 2026 at 2:30 pm (Toronto time).
Ministry of Municipal Affairs & Housing - Claims Procurement DRAO | Meeting-Join | Microsoft Teams - Meeting link:
https://teams.microsoft.com/l/meetup-join/19%3ameeting_NzM1NWFhYzYtYjYzNi00MmE2LWI1Y2QtYWMxOWFjZGI2MTRk%40thread.v2/0?context=%7b%22Tid%22%3a%22cddc1229-ac2a-4b97-b78a-0e5cacb5865c%22%2c%22Oid%22%3a%229e90d83a-c00b-4168-b421-2ef453cae13b%22%7d

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.

Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: https://ontariotenders.app.jaggaer.com/