AI Overview

The AGLC is seeking a subscription tool with supporting advisory and research services for Customer Service and Contact Centre Research & Advisory Services to provide strategic insight, market intelligence and expert guidance.

Basic Information

Reference Number

00004899350

Issuing Organization

Alberta Gaming, Liquor and Cannabis Commission

Solicitation Type

NRFP - Negotiated Request for Proposal (Formal)

Solicitation Number

AB-2026-01072

Title

Customer Service and Contact Centre Research & Advisory Services

Source ID

SCRIBE

Details

Location

Alberta

Purchase Type

Not Stated

Dates

Publication

2026/02/11 10:11:00 AM EST

Closing Date

2026/03/02 04:00:00 PM EST

Contact Information

Sandra Kuspira

sandra.kuspira@aglc.ca

Description

This Request for Proposals (the “RFP”) is an invitation by the Alberta Gaming, Liquor and Cannabis Commission (the “AGLC”) to prospective proponents to submit proposals for Customer Service and Contact Centre Research & Advisory Services

The AGLC is seeking a subscription tool with supporting advisory and research services that provides strategic insight, market intelligence and expert guidance to support program delivery.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on purchasing.alberta.ca. MERX asks that you refer to the purchasing.alberta.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.