Information de base

Numéro de Référence

00003973969

Organisation émettrice

City of Prince George

Type d’appel d’offres

NDP - Négotiation de demande de propositon (Formel)

Numéro d’appel d’offres

P24-023

Titre

Information Technology Service Management System Replacement

Code d’identité d’origine

SCRIBE

Détails

Emplacement

Colombie Britannique

Type d’achat

Non-mentionné

Dates

Publication

2024-03-19 13h16:00 HAE

Date de fermeture

2024-04-16 17h00:00 HAE

Information du contact

Procurement

procurement@princegeorge.ca

Description

City of Prince George (the “City) is seeking proposals from qualified suppliers for the replacement of its existing Information Technology Service Management System (ITSM) software and for design and implementation of core ITIL support processes. The software is required to provide a full range of IT Support services, including but not limited to incident, services request, service catalog, change management, asset management, desktop remote access and control, and knowledge base. In addition, while not in scope for the implementation, the software should have advanced AI capabilities and is scalable to provide Enterprise Service Management. The software will be aimed at improving usability, access, reporting, and functionality in order to significantly enhance the provision of IT support to City staff.

Afficher davantage

Dérogation All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on bcbid.gov.bc.ca. MERX asks that you refer to bcbid.gov.bc.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.