Basic Information

Reference Number

00004637151

Issuing Organization

Provincial Health Services Authority BC

Solicitation Type

NOI - Notice of Intent (Informal)

Solicitation Number

PHSA 16952

Title

PHSA NOI 16952 Thrive Health software-as-a-service, patient survey system

Source ID

SCRIBE

Details

Location

British Columbia

Purchase Type

Not Stated

Dates

Publication

2025/07/17 07:24:00 AM EDT

Closing Date

2025/07/28 05:00:00 PM EDT

Contact Information

Aadel Aalinezhad

Aadel.aalinezhad@phsa.ca

Description

Issued: July 16th, 2025
File # PHSA 16952
NOI Title: Thrive Health software-as-a-service, patient survey system
Provincial Health Services Authority

Notice is hereby given that Provincial Health Services Authority (“PHSA”) (the “Health Authority”), on behalf of Providence Health Care intends to directly award a Contract to the following supplier to provide support and maintenance of patient survey system for Health Authority with an estimated value of $1,296,000 CAD for up to an additional 6 (six) years.

THRIVE HEALTH INC.
250-25th St
West Vancouver, BC, V7V 4J1, CA

In accordance with applicable trade agreements, PHSA has chosen not to proceed with a competitive process for the following reason:

the goods or services can be supplied only by the selected supplier and no alternative or substitute exists for the following reason:

(a) to ensure compatibility with existing products/systems.
Rational:

The vendor’s Software-as-a-Service solution is deployed with two PHC-commissioned custom application programming interfaces (APIs) that provide (a) a way to seamlessly integrate real-time interactive graphs of the patient’s responses into the patient’s chart when that is viewed in the hospital’s electronic medical record system (Cerner Millennium), and (b) data flow of these same patient responses into the PHC data lake for downstream operational and quality assurance analytics. This integration crosses three different cloud hosting environments and involved ensuring secure and reliably accurate data exchange throughout. This custom integration work and attendant extensive testing would need to be replicated in the event of a vendor switch.

Vendors who wish to challenge this decision should submit a detailed written objection to the attention of Aadel Aalinezhad by email before 2:00pm Pacific Time, July 28th, 2025. PHSA will review any and all issues received by this date and provide due consideration to each objection.
Please Reference File: # PHSA 16952 on all written correspondence.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on bcbid.gov.bc.ca. MERX asks that you refer to bcbid.gov.bc.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.