AI Overview

Recherche de propositions pour un système moderne de gestion de la relation client basé sur le cloud afin d'améliorer les services 311, d'accroître l'engagement et de rationaliser les opérations commerciales.

Information de base

Numéro de Référence

00004814867

Organisation émettrice

The City of Calgary

Type d’appel d’offres

DDP - Demande de proposition (Formel)

Numéro d’appel d’offres

AB-2025-07458

Titre

311 Customer-Relationship-Management (CRM) Solution

Code d’identité d’origine

SCRIBE

Détails

Emplacement

Alberta

Type d’achat

Non-mentionné

Dates

Publication

2025-12-03 10h51:00 HNE

Date de fermeture

2026-01-22 18h00:00 HNE

Information du contact

Matilda Oribhabor

matilda.oribhabor@calgary.ca

Description

The City is seeking proposals from experienced Proponents with capabilities of providing a modern, cloud-based Customer Relationship Management (CRM) system to enhance the efficiency of its 311 services, improve Calgarian engagement, and streamline business operations. The new solution will centralize Calgarian interactions, optimize service request workflows, enable data-driven decision-making, and foster interdepartmental collaboration. This initiative aligns with strategic goals to enhance user satisfaction, increase operational agility, reduce costs, and support future growth

Afficher davantage

Dérogation All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on purchasing.alberta.ca. MERX asks that you refer to the purchasing.alberta.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.