AI Overview

Seeking proposals for a modern, cloud-based Customer Relationship Management system to enhance 311 services, improve engagement, and streamline business operations.

Basic Information

Reference Number

00004814867

Issuing Organization

The City of Calgary

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

AB-2025-07458

Title

311 Customer-Relationship-Management (CRM) Solution

Source ID

SCRIBE

Details

Location

Alberta

Purchase Type

Not Stated

Dates

Publication

2025/12/03 10:51:00 AM EST

Closing Date

2026/01/22 06:00:00 PM EST

Contact Information

Matilda Oribhabor

matilda.oribhabor@calgary.ca

Description

The City is seeking proposals from experienced Proponents with capabilities of providing a modern, cloud-based Customer Relationship Management (CRM) system to enhance the efficiency of its 311 services, improve Calgarian engagement, and streamline business operations. The new solution will centralize Calgarian interactions, optimize service request workflows, enable data-driven decision-making, and foster interdepartmental collaboration. This initiative aligns with strategic goals to enhance user satisfaction, increase operational agility, reduce costs, and support future growth

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on purchasing.alberta.ca. MERX asks that you refer to the purchasing.alberta.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.