Basic Information

Reference Number

AB-2020-01704

Issuing Organization

Alberta Public Sector

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2001BB

Title

Call Recording Software Replacement

Source ID

APC

Agreement Types

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

New West Partnership Trade Agreement (NWPTA) / Trade, Investment and Labour Mobility Agreement (TILMA)

Details

Location

Alberta

Dates

Publication

2020/03/03 02:00:00 AM EST

Closing Date

2020/04/21 04:00:00 PM EDT

Contact Information

Brad Baird

780-498-4890

Description

The WCB has a requirement to replace its existing Cisco MediaSense call recording software that is approaching “end of life” support. The objective of this RFP is to replace the existing call recording software with a new solution that aligns with the features and capabilities outlined in the Requirements detailed within this RFP. Additionally the WCB is interested in a scalable solution in terms of size and version upgrades with Cisco compatibility. Also, the WCB has a strong desire to review additional features that a new solution may offer. It is imperative that the replacement software is compatible with the WCB’s current telephony system – Cisco Unified Contact Center Enterprise (version 11.6).

For more information on this solicitation, please click on the following link:

http://vendor.purchasingconnection.ca/Opportunity.aspx?Guid=b2a1d81d-39d3-5e5e-09c4-39c2ed480000 (opens in a new window)

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.