Basic Information

Reference Number

0000284957

Issuing Organization

Red Deer Polytechnic

Owner Organization

Red Deer Polytechnic

Solicitation Type

RFI - Request for Information (Informal)

Solicitation Number

250605

Title

Information Technology Service Management Solutions

Source ID

PU.AC.AB.929675.C111140

Details

Location

Canada, Alberta, Red Deer

Description

The purpose of this RFI is to gain an understanding of the types of IT Service Management Solutions available for post-secondary institutions. The solution should include modules for Service Desk, Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalogue, Self-Service Portal, Configuration Management Database (CMDB), SLA Management, and Reporting and Analytics.

The current Service and Asset Management tool is nearing its end-of-life, making it essential to maintain a sustainable and high-quality level of service for users. While the preferred solution is a SaaS (Software as a Service) model, on-premise options will also be considered.

The outcome of the RFI is to obtain information to support the development of a proposal for a new solution to present to the RDP Executive team, with the expectation that implementing the IT Service Management Solutions would provide efficiencies in IT Services and Asset Management. The information received will assist RDP in defining its requirements. RDP has not yet defined any implementation timelines for the IT Service Management Solutions.

Dates

Publication

2025/01/09 01:07:08 PM MST

Bid Intent

Not Available

Question Acceptance Deadline

2025/01/23 03:00:00 PM MST

Questions are submitted online

Yes

Closing Date

2025/01/29 02:00:00 PM MST

Contact Information

Charlene Toronchuk

403 3564917

purchasing@rdpolytech.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

If required, this RFI seeks to facilitate the participation of the RDP community in the evaluation of the functionality and use of specific products. At RDP’s request, Respondents will be invited to provide a demonstration to gather input about their products from students, faculty and staff. The information collected through this process will inform RDP’s decision to pursue budgetary approval for a new solution.

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