As a core component of its statutory mandate, the HRPA regulates and oversees the professional conduct of its registrants, including members, students, and registered firms, by enforcing compliance with the Rules of Professional Conduct and applicable standards of practice.
Where a registrant is alleged to have failed to meet these professional obligations, an official complaint may be submitted to HRPA. The effective administration of the complaints process requires a secure, reliable, and comprehensive case management system to support HRPA in fulfilling its regulatory mandate and to ensure that complaints are managed in a manner that is fair, consistent, timely, and procedurally sound.
HRPA is seeking a complete case management system to encompass the complaints process from start to finish with the ability to build appeals into this, along with being compliant with Ontario Privacy Laws as well as AODA for the UX.
The RFQ should include the budget (including setup fees and ongoing costs in CAD), timeline to implement and ability to demonstrate the system if shortlisted.
