Basic Information

Reference Number

0000309276

Issuing Organization

Farm Credit Canada (FCC)

Owner Organization

FCC

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

TE25-RN-004

Title

Contact Centre as a Service RFP

Source ID

FD.CC.Sask..1154049.C3213126

Agreement Types

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, All of Canada, All of Canada

Purchase Type

Duration: 5 years
Option: 5 years

Description

Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.

Dates

Publication

2025/12/08 04:31:18 PM CST

Bid Intent

Not Available

Question Acceptance Deadline

2025/12/16 02:00:00 PM CST

Questions are submitted online

Yes

Closing Date

2026/01/21 02:00:00 PM CST

Contact Information

Ryan Normand

3065407714

itprocurement@fcc-fac.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Request Prompt Payment Discount

Yes

Payment Delay

30 Day(s)

Envelope 1 - Identity & Proposal

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Envelope 2 - Pricing

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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