Basic Information

Reference Number

0000303377

Issuing Organization

The Calgary Airport Authority

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

822

Title

RFP 822 - Guest Experience Index Quality Surveys

Source ID

PP.CO.AB.672757.C3358901

Details

Location

Canada, Alberta, Calgary

Description

The Calgary Airport Authority is soliciting proposals from qualified proponents to deliver a comprehensive Guest Experience Index (GEI) to improve understanding of YYC Calgary International Airport’s passengers, including their travel behaviors, preferences, pain points, motivations, and overall satisfaction levels. Scope of work includes, and is not limited to, the development, delivery, analysis, reporting and optimization of the GEI, in addition to detailed Passenger Personas and Journey Mapping.

NOTE: RFP documents can be obtained by contacting fredy@effero.ca and cc jenn@effero.ca

Dates

Publication

2025/09/25 10:16:33 AM MDT

Bid Intent

Not Available

Question Acceptance Deadline

2025/10/03 12:00:00 PM MDT

Questions are submitted online

Closing Date

2025/10/10 02:00:00 PM MDT

Contact Information

Jennifer Walters

jenn@effero.ca

Fredy Velarde

fredy@effero.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

The Calgary Airport Authority is soliciting proposals from qualified proponents to deliver a comprehensive Guest Experience Index (GEI) to improve understanding of YYC Calgary International Airport’s passengers, including their travel behaviors, preferences, pain points, motivations, and overall satisfaction levels. Scope of work includes, and is not limited to, the development, delivery, analysis, reporting and optimization of the GEI, in addition to detailed Passenger Personas and Journey Mapping.

NOTE: as per instructions in RFP package, all RFP submissions are to be submitted via e-mail to fredy@effero.ca and jenn@effero.ca

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