Basic Information

Reference Number

0000265344

Issuing Organization

ONTARIO PENSION BOARD

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP 2024-005-ITS/am

Title

RFP Unified Communication System (UCS) Support Services

Source ID

PU.OTH.ON.682763.C100252

Agreement Types

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, Ontario, Toronto

Purchase Type

Duration: 3 years
Option: option to extend for up to two years

Description

OPB seeks an experienced service provider who has demonstrated knowledge and expertise to carry out day to day operations and support services for a suite of Avaya Aura solutions meeting the service level requirements set out by OPB. As part of support services, the service provider is required to manage all maintenance and support services including hardware repairs and replacements.

During the term of the agreement, the service provider will migrate the current on premise Avaya data centre to a service provider hosted data centre and provide colocation services.

OPB’s Avaya solutions are hosted on premise at OPB’s downtown Toronto office. OPB currently has 555 station licences and 128 contact centre licences in use. During the term the number of licences will change based on actual usage.

Refer to following mandatory requirements:

The proponent must be an Avaya Diamond Authorized Partner;
The proponent must be an Avaya Authorized Reseller;
The proponent must have experience in Avaya Aura Contact Centre, Workforce Optimization, and Avaya Aura Communication Manager Stack;
The proponent confirms that OPB data will reside in Canada and only be accessed from within Canada; and
The proponent is from a jurisdiction that has trade obligations with Ontario and/or Canada.

Dates

Publication

2024/02/27 05:19:29 PM EST

Bid Intent

Not Available

Questions are submitted online

Closing Date

2024/03/28 03:00:00 PM EDT

Contact Information

Michelle Zhu

416-601-5556

michelle.zhu@opb.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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