As a Canadian financial institution supporting the agriculture and agri-food industry, FCC operates in an environment of heightened risk, including cyber threats, third-party disruptions, geopolitical events and extreme weather. During these events, FCC’s executive leadership must make rapid decisions under uncertainty, communicate effectively with stakeholders, and maintain accountability to customers, the Board of Directors and FCC’s shareholder – the Government of Canada.
To address these needs, FCC seeks to establish a retainer for specialized crisis advisory services that deliver tailored support for FCC’s executive team and key crisis response team roles, including actionable insights, scenario-based guidance, and best practices for leading through crisis situations.
FCC has an established crisis management program, including a governance structure, dedicated response teams, and robust documentation including response plans and playbooks. The program has been tested and validated through crisis events and annual scenario exercises. However, FCC requires expertise in ensuring its crisis management program remains relevant and effective given evolving risks and rising stakeholder expectations.
In addition to providing on-call crisis coaching covering a range of domains (legal, communications, regulatory compliance, etc.), this engagement will:
- evaluate the ongoing maturity of FCC’s resiliency practices, focusing on FCC’s readiness and response capabilities across enterprise incident and crisis management (EI&CM), business continuity (BCM), disaster recovery (DR), executive and Board engagement, and crisis communications
- facilitate ongoing training and education for executive and Board-level response teams to enhance crisis-readiness and response capabilities
- design and execute crisis exercises for executives and the Board to assess capabilities and identify opportunities for program and organizational enhancements
- provide objective post-crisis assessments to identify root causes and recommend opportunities to strengthen future resilience
