Basic Information

Reference Number

0000152859

Issuing Organization

Toronto Transit Commission - PCM Operating

Solicitation Type

RFI - Request for Information (Formal)

Solicitation Number

R34CD19153

Title

TTC WHEEL-TRANS CALL CENTRE CUSTOMER SERVICE SUPPORT SERVICES RFI NO.R34CD19153

Source ID

PP.CM.CAN.890837.C90583

Details

Location

Canada, Ontario, Toronto

Description

The purpose of this RFI is to solicit information from Call/Customer Service Centre providers that will identify call centre industry best practices for use in a potential subsequent RFP, as well as identify new telephony and other technologies that may improve the Wheel-Trans caller experience, and other feedback/suggestions/solutions that may address caller on-hold wait times and abandonment.
TTC WHEEL-TRANS CALL CENTRE CUSTOMER SERVICE SUPPORT SERVICES REQUEST FOR INFORMATION RFI NO. R34CD19153

Dates

Publication

2019/06/11 02:54:21 PM EDT

Bid Intent

Not Available

Closing Date

2019/06/28 04:00:00 PM EDT

Contact Information

TTC PCM Operating

416-393-4713

Belinda.Aitken@ttc.ca

Bid Submission Process

Bid Submission Type

Physical Bid Submission

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