Basic Information

Reference Number

0000252717

Issuing Organization

Agricorp

Owner Organization

Agricorp

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2023-24-0007

Title

Mitel Orange VAR and Service Provider

Source ID

PP.CO.ON.584841.C103330

Agreement Type

None

Details

Location

Canada, Ontario, Kitchener-Waterloo-Barrie

Purchase Type

Duration: 2 years
Option: 3, 1 year option years

Description

This Request for Proposal (RFP) has been issued by Agricorp in order to identify and select the most suitable proponent to act as Agricorp’s Mitel Orange VAR (Value Added Reseller) and to provide related support and services.

Following an evaluation process, Agricorp intends to sign a contract with the successful proponent for two (2) years with the option to extend for three (3), one (1) year options. The contract value, which includes option years, is not to exceed $163,000 CAD excluding HST.

Note: Submissions in excess of the contract value will be considered non-compliant and disqualified.

Agricorp currently uses Mitel Orange technology for our PBX and Contact Center phone system. The system is used by our Call Center to provide customer support, with our business hours being from 7:00 AM to 5:00 PM Eastern Time, Monday to Friday. All Mitel Orange services are on a Windows server 2016 and 2019 edition Virtual Machine (VM) hosed on VMware vCenter 2-node cluster which is managed by Agricorp’s Help Desk team.

Agricorp’s topology comprises of two (2) sites for added redundancy:
1. Agricorp (Guelph, ON)
2. Co-location Facility (Mississauga, ON)

Dates

Publication

2023/09/01 08:28:57 AM EDT

Bid Intent

Optional

Bid Intent Deadline

2023/09/22 01:00:00 PM EDT

Question Acceptance Deadline

2023/09/15 01:00:00 PM EDT

Questions are submitted online

Closing Date

2023/09/29 01:00:00 PM EDT

Contact Information

Amy Fraser

519-826-4031

agricorp.purchasing@agricorp.com

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Proposals are to be e-mailed to agricorp.purchasing@agricorp.com

Note: Submissions received after the date and time specified in Section 5.0 Timelines, will be considered non-compliant and rejected.

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