D3. SCOPE OF SERVICES
D3.1 The Work to be done under the Contract shall consist of the provision of 24-hour Mobile Outreach Support Services to individuals who experience unsheltered homelessness who are living in Encampments from April 1, 2026 until December 31, 2026, with the option of one (1) mutually agreed upon one (1) year extension, and will:
(a) be in accordance with Schedule B – The Encampment Policy and Encampment Response Protocol;
(b) be housing focused, providing case work support to rapidly transition individuals living in Encampment(s) to safe and accessible housing;
(c) notifying and warning individuals in Encampments of potential contraventions of City By-Laws, provincial legislation or regulations, or other legal issues related to their occupation of Public Land at the Contract Administrator’s Direction and in accordance with the Contract Administrator’s instructions;
(d) conducting ongoing safety and wellbeing checks, provide transportation and transfers to emergency shelters and other transitional or permanent housing;
(e) assisting City staff with the storage of personal belongings for individuals asked to vacate Public Land;
(f) supporting the removal of garbage and discarded belongings from vacated Encampments on Public Land in accordance with the Encampment Policy;
(g) communicate any notices or warnings in D3.1(c) in a general and respectful manner;
(h) respond to communications and requests from the Contract Administrator in a timely manner but no later than 24 hours after receiving the communication or request. The Contractor shall provide:
(i) a Subcontractor who can respond to the City and provide the required services on the Contractor’s behalf if the Contractor is unable to respond to the City within 24 hours for any reason. The Contractor shall at all times be responsible for the Work performed by the Subcontractor.
(i) report at the times and in the manner required by the City of Winnipeg including:
(i) Quarterly point-in-time counts of the service population (people living in encampments) and of the number and locations of encampments within the region(s) of service;
(ii) A mid-point narrative report to be submitted within 30 Calendar Days following the end of the second quarter;
(iii) an annual narrative report to be submitted within 30 Calendar Days following the end of the fourth quarter;
(iv) data as outlined in Schedule A to be submitted to the City in the form requested by the City and within 24 hours of receiving a written request from the City for such data;
(j) maintain strong collaborative working partnerships with other outreach service providers, and Municipal and Provincial Public Service Departments including but not limited to the Winnipeg Fire Paramedic Service, Winnipeg Police Service, and Manitoba Housing;
(k) participate on planning and advisory groups related to the Your Way Home Strategy;
(l) provide mobile outreach support services in a safe and respectful manner to all Service Recipients; and
(m) if the Contractor has been awarded one of the items under D3.5, provide mobile outreach services in the other region as directed by the Contact Administrator if and when the need arises. Such services shall be at no additional cost.
D3.1.1 The City may negotiate the extension option with the Contractor within ninety (90) Calendar Days prior to the expiry date of the Contract. The City shall incur no liability to the Proponent as a result of such negotiations.
D3.1.2 Changes resulting from such negotiations shall become effective on January 1st of the respective year. Changes to the Contract shall not be implemented by the Contractor without written approval by the Contract Administrator.
D3.1.3 Proponents are advised that, in future, the City may be participating in collaborative procurement initiatives with other levels of government. Accordingly, extensions to this Contract may not be exercised.
D3.2 The major components of the Work are as follows:
(a) Provide mobile outreach services to individuals experiencing unsheltered homelessness and living in Encampments with a focus on access to housing 24 hours a day, 7 days a week throughout Winnipeg.
(b) Provide ongoing safety and wellbeing checks, transportation, transfer to emergency shelters and other housing, supporting Encampment occupants when enforcement of vacate orders are imminent or occurring, and providing referrals to other service providers such as housing, healthcare, mental health and addictions services, when accessible housing is not available to individuals experiencing unsheltered homelessness and living in Encampments.
(c) Assist City staff with the storage of personal belongings for individuals asked to vacate Public Land; and support the removal of garbage and discarded belongings from vacated encampments on Public Land.
(d) Provide reports and data as set out in D3.1(h)and D3.1(i).
D3.3 Further to C2.4, if there is a conflict or inconsistency between the Your Way Home Strategy, the Encampment Policy and related Encampment Response Protocol and these Supplemental Conditions, the following shall be the order of precedence (1) the Encampment Policy and related Encampment Response Protocol; (2) the Supplemental Conditions and (3) the Your Way Home Strategy.
D3.4 Notwithstanding D3, the type and quantity of Work to be performed under this Contract is subject to annual approval of monies therefore in a budget by Council. Proponents are advised that monies have been approved for work up to and including December 31, 2026.
D3.4.1 The City may terminate the Contract for any reason (or no reason) with (sixty) 60 Calendar Days written notice to the Contractor.
D3.5 The funds available for this Contract are $387,275, with below allocation:
(a) Funds available for item 1 (Mobile Outreach Services east of the Red River) is $96,820;
(b) Funds available for item 2 (Mobile Outreach Services west of the Red River) is $290,455.
