Basic Information

Reference Number

00003973969

Issuing Organization

City of Prince George

Solicitation Type

NRFP - Negotiated Request for Proposal (Formal)

Solicitation Number

P24-023

Title

Information Technology Service Management System Replacement

Source ID

SCRIBE

Details

Location

British Columbia

Purchase Type

Not Stated

Dates

Publication

2024/03/19 01:16:00 PM EDT

Closing Date

2024/04/16 05:00:00 PM EDT

Contact Information

Procurement

procurement@princegeorge.ca

Description

City of Prince George (the “City) is seeking proposals from qualified suppliers for the replacement of its existing Information Technology Service Management System (ITSM) software and for design and implementation of core ITIL support processes. The software is required to provide a full range of IT Support services, including but not limited to incident, services request, service catalog, change management, asset management, desktop remote access and control, and knowledge base. In addition, while not in scope for the implementation, the software should have advanced AI capabilities and is scalable to provide Enterprise Service Management. The software will be aimed at improving usability, access, reporting, and functionality in order to significantly enhance the provision of IT support to City staff.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on bcbid.gov.bc.ca. MERX asks that you refer to bcbid.gov.bc.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.