ISED-CB-220323 - Specialized Investigative Management Software

The Competition Bureau would like to identify a Specialized Investigative Management Software to allow its Cartels and Deceptive Marketing Practices Branch to manage investigations up to a criminal standard in a single, self-contained platform. Currently, the Bureau is gathering information to learn more about the various capabilities of products in this industry and is interested in learning more about how your product would meet some or all of the following business requirements:

1. Functional capabilities
o User role management and role-based information access and update restrictions
o Officer/Team task allocation, progress tracking and workload management
o Case Budget/Expense tracking
o Information management and data sharing of case details provided by a centralized, secure data source
o Exhibit and evidence management to register and track the movement of all offence-related exhibits/evidence properly in an investigation
o Data linking and link analysis function that searches for and can link existing and related data across cases
o Search and information retrieval using modern search tools, query options and methods
o Ability to generate formal and ad hoc reports including administrative, statistical and audit reports
o Ability to keep a time-stamped history of all user-based activity, including evidence activity, metadata modifications, system access.
o Information dissemination/disclosure of finished material for presentation in court
o Document management features that allow case-related documentary evidence including statements, witness details, officer reports, forms and other information in text form to be stored and retrieved for research and analysis
o Investigative workflow methods that enable the flow of all documents to be monitored and controlled throughout the investigation
o Ability to track information such as sentences, fines, and monetary penalties resulting from the investigation
o Extensibility capabilities e.g. via configuration vs. customization
2. User Interface
o Customization of interface based on business requirements.
o Bilingual English/French interface
o Ability to allow users to display the content of the evidence in image and native formats through a document viewer.
o Other accessibility features
3. Data Management
o Ability to store/link to Acts/Legislation, Policies, Training, Reference Material
o Ability to organize information by Elements of the Offence
o Ability to export data in a data-neutral non-proprietary format, e.g. XML, .CSV, etc. with all data properties intact.
o Unique identifier with flexible Bates stamping with user defined rules (incremental, page based, filename based).
o Ability to customize fields and values based on business requirements
4. Technical and Security
o Deployment models (SaaS; PaaS etc.); if a SaaS offering, availability from a data center based in Canada
o Integration capabilities e.g. API-based
o Security related certifications (e.g. ISO-9000XX and SOC-2 certified)
o Authentication and Authorization capabilities
5. Alignment and compliance with GC standards including:
o Accessibility - https://www.w3.org/WAI/standards-guidelines/
o Bilingual application (French and English) - The Official Languages Act and you - Canada.ca
6. Maintenance and Support aspects
7. User training
8. Licensing/Costing model
9. Government references (preferably Canadian Government client references)
10. Any known limitations