AI Overview

Seeking vendors to establish an enterprise-wide Vendor of Record Arrangement for Employee and Family Assistance Program services across five categories, with service delivery beginning August 2026 for a five-year contract term.

Basic Information

Reference Number

00004716060

Issuing Organization

Ontario Shared Services

Solicitation Type

RFSQ - Request for Supplier Pre-qualification (Formal)

Solicitation Number

tender_20514

Title

Project: tender_20514 - Employee and Family Assistance Program Services - Vendor of Record Arrangement - 2026 to 2031

Source ID

SCRIBE

Details

Location

Ontario

Purchase Type

Not Stated

Dates

Publication

2025/09/15 09:11:00 AM EDT

Closing Date

2025/10/20 11:00:00 AM EDT

Contact Information

Joe Wood

joe.wood@ontario.ca

Description

This procurement will establish an enterprise-wide Vendor of Record (VOR) Arrangement for services related to Supply Ontario's Employee and Family Assistance Program. There are five Service Categories:

• Service Category 1 – Core Services;
• Service Category 2 – Inclusive Counselling Services;
• Service Category 3 – Mindfulness, Meditation and Wellness App;
• Service Category 4 – Physical Health, Nutrition, and Fitness App; and,
• Service Category 5 – Public Safety Professional Bereavement Support Program.

Service Category 1 (Core Services) consists of:

• Service Type A – Intake;
• Service Type B – Counselling;
• Service Type C – Professional Services;
• Service Type D – Workplace Discrimination and Harassment Prevention (“WDHP”) Information Line;
• Service Type E – Manager Consultation Line;
• Service Type F – Workplace Traumatic and Critical Response Services;
• Service Type G – Orientation Seminars;
• Service Type H – Wellness and Self-Care Seminars; and,
• Service Type I – Enhanced Services Via Statement of Work.

Details about Service Categories 2, 3, 4, and 5 are available in the RFB, particularly in the Deliverables (at Part 3 of Attachment 1).

The VOR resulting from this procurement process will be used by the Ontario Public Service. Any of Ontario's more than 6000 Broader Public Sector organizations may adopt Service Categories 1, 2, 3, or 4, by way of "Master Acceptance Agreement".
Scope of Work
Supply Ontario intends to adhere to the following timeline:

• Contracts resulting from this procurement begin on May 1, 2026. Implementation and relevant transition work begins on this date;
• Service delivery (for all Service Categories) begins on August 1, 2026; and,
• Expiry of Contract on April 30, 2031. (Contract is for a term of five years.)

Bidders may bid on any of the five Service Categories. A single Vendor may only deliver Service Category 1 OR 2, not both. In the event that a single Bidder is the highest-scoring Bidder for both Service Categories 1 and 2, Supply Ontario will select which Service Category to award to the Bidder. For clarity, there is no restriction of this nature on any of the other Service Categories, i.e. a single Bidder could win up to 4 of the 5 Service Categories.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.

Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: https://ontariotenders.app.jaggaer.com/