AI Overview

Seeking IT service providers to deliver comprehensive Managed IT Service Provider (MSP) services for a hybrid model beginning in Late 2025 or Early 2026 with no conclusion date.

Basic Information

Reference Number

00004724187

Issuing Organization

Explore Edmonton Corporation

Solicitation Type

EOI - Expression of Interest (Informal)

Solicitation Number

AB-2025-06079

Title

Managed Service Provider Services (MSP)

Source ID

SCRIBE

Details

Location

Alberta

Purchase Type

Not Stated

Dates

Publication

2025/09/19 09:31:00 AM EDT

Closing Date

2025/11/15 01:59:00 AM EST

Contact Information

Chris McGowan

cmcgowan@exploreedmonton.com

Description

Explore Edmonton Corporation (EEC) is inviting submissions from interested IT service providers to provide Managed IT Service Provider (MSP) services for Explore Edmonton beginning in Late 2025 or Early 2026 with no anticipated conclusion date. The purpose of this Expression of Interest is to inform eligible vendors about this engagement and request detailed service offering outlines and price submissions for consideration by Explore Edmonton’s corporate services team.

This engagement is seeking submissions that consider the following services:

1) Cloud Service Provider (CSP) services (M365, Azure, & AWS)
2) Tier 1 and Tier 2 technical support services to support a hybrid model
3) Single point of contact via web portal and phone including afterhours support
4) Remote access, patching, and updates of end-user computing devices
5) Onsite support for 1-2 days per week
6) Ticketing solution, CMDB, & Tier 1/2 cybersecurity support services
7) Specialist level support for system, network, cloud, and security as required (ad-hoc)
8) Regular monthly reports on SLA’s, security, and system / network / infrastructure recommendations
9) M365 and server backup solution

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on purchasing.alberta.ca. MERX asks that you refer to the purchasing.alberta.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.