AI Overview

À la recherche de fournisseurs de services informatiques pour offrir des services complets de fournisseur de services gérés (MSP) pour un modèle hybride débutant à la fin de 2025 ou au début de 2026, sans date de conclusion.

Information de base

Numéro de Référence

00004724187

Organisation émettrice

Explore Edmonton Corporation

Type d’appel d’offres

DI - Déclaration d’intérêt (Informel)

Numéro d’appel d’offres

AB-2025-06079

Titre

Managed Service Provider Services (MSP)

Code d’identité d’origine

SCRIBE

Détails

Emplacement

Alberta

Type d’achat

Non-mentionné

Dates

Publication

2025-09-19 09h31:00 HAE

Date de fermeture

2025-11-15 01h59:00 HNE

Information du contact

Chris McGowan

cmcgowan@exploreedmonton.com

Description

Explore Edmonton Corporation (EEC) is inviting submissions from interested IT service providers to provide Managed IT Service Provider (MSP) services for Explore Edmonton beginning in Late 2025 or Early 2026 with no anticipated conclusion date. The purpose of this Expression of Interest is to inform eligible vendors about this engagement and request detailed service offering outlines and price submissions for consideration by Explore Edmonton’s corporate services team.

This engagement is seeking submissions that consider the following services:

1) Cloud Service Provider (CSP) services (M365, Azure, & AWS)
2) Tier 1 and Tier 2 technical support services to support a hybrid model
3) Single point of contact via web portal and phone including afterhours support
4) Remote access, patching, and updates of end-user computing devices
5) Onsite support for 1-2 days per week
6) Ticketing solution, CMDB, & Tier 1/2 cybersecurity support services
7) Specialist level support for system, network, cloud, and security as required (ad-hoc)
8) Regular monthly reports on SLA’s, security, and system / network / infrastructure recommendations
9) M365 and server backup solution

Afficher davantage

Dérogation All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on purchasing.alberta.ca. MERX asks that you refer to the purchasing.alberta.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.