Doc2866818876 - RFP - Virtual Care Solution for Primary, Urgent, and Emergency Care for NSHA

This Request for Proposals (the 'RFP') is an invitation by the Province of Nova Scotia (the 'Province') as represented herein by the Minister of Service Nova Scotia, for and on behalf of the Nova Scotia Health Authority ('NSHA', and together with the Province, 'Nova Scotia'), to prospective proponents to submit proposals for the provision of the Virtual Care Solution for Primary, Urgent and Emergency Care as further described in the RFP Particulars (Appendix D) (the 'Deliverables'). This RFP is being conducted pursuant to the Public Procurement Policy and Procurement Manual. NSHA will be seeking proposals for a comprehensive digital solution aimed at improving access and navigation within primary, urgent, and emergency healthcare. The goal is to integrate existing services into a unified platform that supports seamless system interoperability, strengthens care coordination, and addresses the diverse needs of patients, including underserved populations. Populations that are underserved in the context of healthcare services are populations that face inadequate and disadvantaged access to healthcare due to various factors such as race, age, language, geography, gender identity, sexual orientation and socio-economic status. A particular focus will be placed on virtual care solutions and services tailored to the primary care context. The solution will enable integration of health information across virtual and in-person care access, streamline workflows, and provide data for monitoring system performance, with the successful proponent expected to deliver scalable, patient-centered technologies aligned with strategic health goals and regulatory requirements. To realize these goals and objectives, two key technology solutions plus a managed service for virtual care will be the focus of the request for proposal (RFP). More specifically, it will include: •Virtual Care Technology Solution: Replacement of the existing technology for virtual care, in a virtual care solution, including service desk, and user-end support •Clinical Client Relationship Management (CRM) Solution: Implementation of a new waitlist, case management and care coordination solution•Integration of both solutions to existing and future systems, including but not limited to a primary care EMR, e-referral systems, YourHealthNS and clinical applications•Managed service - Virtual Care Clinical Bench: Enhance existing virtual care capacity, to supplement the NSHA clinical capacity including primary care and emergency healthcare providers.