Basic Information

Reference Number

0000297671

Issuing Organization

The Calgary Airport Authority

Owner Organization

The Calgary Airport Authority

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

703

Title

Mystery Shopping & Shopping Surveys

Source ID

PP.CO.AB.672757.C2928626

Details

Location

Canada, Alberta, Calgary

Delivery Point

Calgary Airport Authority

Purchase Type

Duration: 3 years

Description

The Calgary Airport Authority is seeking a qualified vendor to implement a Mystery Shopping Program across approximately 100 retail and restaurant locations at Calgary International Airport. The program will measure guest satisfaction, service standards, and operational quality, with results captured on a centralized dashboard. Mystery shopping activities will include shopper visits with expense budgets, conducted either quarterly or biannually, and developed collaboratively. There is a potential to optionally contract for Shopper Surveys, which should explore traveler behaviors and retail insights, with the potential for incentive-based participation. Submissions should include whether the company has this capability.

Submissions will be accepted on the specified forms only, in order to be considered, and shall be submitted to The Calgary Airport Authority’s Supply Chain Office, via the instructions posted in the RFP documents.

Dates

Publication

2025/07/08 11:18:11 AM MDT

Bid Intent

Not Available

Question Acceptance Deadline

2025/07/16 02:00:00 PM MDT

Questions are submitted online

Closing Date

2025/08/04 02:00:00 PM MDT

Contact Information

Manikandan Balasubramanian

ManiB@yyc.com

Snehal Chokshi

snehalc@yyc.com

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Questions: Please email Questions by July 16, 2025 at 02:00 PM, MDT to Proposals@yyc.com and cc’d to ManiB@yyc.com and SnehalC@yyc.com
Proposal Submittal: Please submit proposals via email by August 4, 2025 at 2:00 PM, MDT to Proposals@yyc.com and cc’d to ManiB@yyc.com and SnehalC@yyc.com

Email Subject Line must read:
RFP 703 – Mystery Shopping & Shopping Surveys – ‘subject of inquiry’

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