Basic Information

Reference Number

0000297692

Issuing Organization

Ontario Energy Board

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFPOEBPCSDS07082025

Title

Pivotal Consulting and Software Development Services

Source ID

PV.BD.ON.463551.C96062

Agreement Type

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, Ontario

Purchase Type

Duration: 2 years

Description

The OEB has an Avolin Pivotal CRM system that is heavily customized to support multiple facets of the OEB, including:

Consumer contact centre
Licensing & Performance Reporting Function
Adjudicative & Application Administration areas
Industrial Policy & Compliance

The Pivotal Implementation also has integrations with MS Outlook, and Microfocus Content Manager (formerly HPe Content Manager/Trim)

The OEB intends on continuing its investment in Pivotal to support its core business functions. As such, vendors should be able to provide assistance in the following areas:

Pivotal application server support
Coding of business modules
Support of the code base
Application architecture documentation
General performance and functional improvements
Support and development of Pivotal UX

The network environment supports 270 employees within a hybrid setup of remote and on-premise users. The OEB Infrastructure is a combination of physical / virtual servers that utilize MS Windows Server 2019 or later for Active Directory, Domain Controllers, DNS, DHCP, E-mail, File, Print and various Application servers. Most servers in Production and all servers in Development and Test environments are on a Azure virtualized environment. This application is installed on MS Windows Server 2022 and connected to a MS SQL Server 2019 database environment.

Dates

Publication

2025/07/08 02:47:54 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2025/07/14 04:00:00 PM EDT

Questions are submitted online

Closing Date

2025/07/23 03:00:00 PM EDT

Contact Information

Mark Jones

416-440-7725

Mark.Jones@oeb.ca

Ashish Philip

416-440-7747

ashish.philip@oeb.ca

Catherine Torrese Benyi

416-440-7657

Catherine.Benyi@oeb.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Technical Proposal

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

Bids shall be submitted on, and in accordance with, forms supplied by the OEB. All responses are to be submitted to the OEB through the use of MERX Electronic Bid Submission (EBS). Vendors shall be solely responsible for the delivery of their Bid in the manner and time prescribed.

Envelope 2 - Pricing Proposal

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

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