TI20251111 - Social Media Moderation

PLEASE READ THE FOLLOWING COMPLETELY AND CAREFULLY PAYING ATTENTION TO ALL REQUIREMENTS AND DATES.

CBC/Radio-Canada is seeking Proposals from industry in response to its Request for Proposal
An Agreement resulting from this RFP may potentially be for one year with two irrevocable options to renew for a one year period.

1. SUMMARY OF REQUIRED GOODS/SERVICES:

CBC/Radio-Canada is seeking a robust and adaptable AI-powered solution for social media moderation. The primary purpose of this acquisition is to foster healthy conversation spaces for our audiences within third-party ecosystems, by ensuring moderation aligns with our organizational values (e.g., CBC/Radio-Canada values), and significantly reduce the mental load and workload of our human moderators. This initiative aims to attract new audiences drawn to quality conversations by protecting our hosts, journalists, personalities but also our public from attacks and hateful comments.

2.  MANDATORY REQUIREMENTS:
Please ensure your organization is able to meet the following mandatory requirements before proceeding to the next step. Only bids that are able to meet the following mandatory requirements will be evaluated. Detailed answers to these mandatory requirements will be required as part of the Technical Submission.

To be evaluated the Proponent must provide and demonstrate they meet the requirements below, without limitation:

1. Simultaneous use by moderators
2. Ability to moderate French and English comments
3. The data must not be used to train the tool for any party or purpose other than CBC/RC use

1. Determine eligibility to participate based on the description of the objective statement
2. To obtain the documents the Proponents must be registered with MERX. If they are not already registered, they must do so by following the instructions included in the MERX Proponent User Guide link above and/or call 1-800-964-6379.
3. The Proponent understands that by accessing the documents that it is bound by the Confidentiality clause elaborated in Part II: General Provisions Section A: Proponent’s Instructions 1. Confidentiality of the Main Document

5. COMMUNICATION WITH CBC/RADIO-CANADA

1. Any contact with CBC/Radio-Canada prior to obtaining the RFP documentation must be undertaken by e-mail and addressed solely to the CBC/Radio-Canada Representative, whose co-ordinates appear below. All e-mails pertaining to this RFP must state the reference number (RFP#) in the “Subject” of the e-mail.

2. Once the tender documents have been obtained, Proponents may have queries, require further information or clarification, or discover certain omissions or ambiguities in the documents.  If so, or if there is any doubt about the meaning of any part of this RFP, must submit their questions through MERX no later than the date specified in PART I: INTRODUCTION, Table 1: Critical Dates in the RFP Process of the Main Document.