Basic Information

Reference Number

0000085796

Issuing Organization

The Ottawa Hospital

Solicitation Type

ACAN - Advance Contract Award Notice (Formal)

Solicitation Number

TOH-2018-061

Title

ServiceNow Service Management Platform

Source ID

PU.HL.ON.196994.C70738

Agreement Type

Broader Public Sector (BPS)

Details

Location

Canada, Ontario, National Capital Region

Purchase Type

Duration: 3 years

Description

TOH intends to establish a new contract to procure a ServiceNow Service Management Platform with Discovery Module.

ServiceNow Service Management Platform is a shared service that provides a cost-effective, reliable, scalable, secure, feature-rich software tool that can be used to manage Incidents, requests, problems, and changes in support of customers and business needs.
The platform provides a framework for adopting a process approach towards management, focusing on customer needs, and stressing continual improvement.

ServiceNow® Discovery module enables you to create an accurate, up‑to‑date, single system of record for IT infrastructure, both on‑premises and in public clouds. It identifies IP‑enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB). When used with ServiceNow Service Mapping, it discovers services, too.

Dates

Publication

2018/04/17 01:38:45 PM EDT

Bid Intent

Not Available

Closing Date

2018/05/17 02:00:00 PM EDT

Contact Information

RFP- Administration

613-798-5555 ext. 16422

RFP-Administration@toh.on.ca

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Vendors are to submit The Statement of Capabilites are per instructions outlined in the ACAN.

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