Basic Information

Reference Number

AB-2024-00355

Issuing Organization

Alberta Public Sector

Solicitation Type

NRFP - Negotiated Request for Proposal (Formal)

Solicitation Number

TI-TSO-ITP-27-2024

Title

Government of Alberta Service Desk

Source ID

APC

Agreement Types

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

New West Partnership Trade Agreement (NWPTA) / Trade, Investment and Labour Mobility Agreement (TILMA)

World Trade Organization Agreement on Government Procurement (WTO-AGP)

TCA

Details

Location

Alberta

Dates

Publication

2024/01/12 02:00:00 AM EST

Closing Date

2024/02/19 04:00:00 PM EST

Contact Information

Daniel De Stefanis

000-000-0000

Description

The Government of Alberta (GOA) is seeking a contractor to deliver the next evolution of its GOA Service Desk, including VIP User enhanced Services.

The GOA’s BERNIE system (ServiceNOW) and CXone (NICE) phone system will be used by the successful Proponent with no integration to other third party systems or products. As well, the successful Proponent will not be permitted to duplicate any of the GOA’s data in other third party systems or solutions.

The GOA intends to contract with the successful Proponents for a period of 7 years. The GOA anticipates the Effective Date will be July 1, 2024 and the Commencement Date will be January 1, 2025. The GOA will confirm the actual Effective Date and Commencement Date for Services when finalizing the Contracts. The GOA may extend the Contract for one or more periods of up to three (3) years, under the same terms and conditions including pricing.

For more information on this solicitation, please click on the following link:

http://vendor.purchasingconnection.ca/Opportunity.aspx?Guid=5b0b8151-908b-a165-0c9c-39c2ed490000 (opens in a new window)

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.