Basic Information

Reference Number

00004430634

Issuing Organization

Prince Rupert Port Authority

Solicitation Type

RFI - Request for Information (Informal)

Solicitation Number

210774

Title

Conflict De-escalation Training for Public Interacting Employees

Source ID

SCRIBE

Details

Location

British Columbia

Purchase Type

Not Stated

Dates

Publication

2025/02/25 01:52:00 PM EST

Closing Date

2025/03/10 07:30:00 PM EDT

Contact Information

Prince Rupert Port Authority

info@rupertport.com

Description

The Prince Rupert Port Authority (“PRPA”) is soliciting information and rough order of magnitude (“ROM”) cost estimates to contract conflict de-escalation training for employees who work with the public. The scope of functionality is discussed in this Request for Information (“RFI”) in detail.

Target Audience:

Public-facing staff across various departments at various levels of the organization.
Staff roles include interactions with the public, such as addressing concerns, providing customer service, or managing situations with the potential for conflict.

Suggested focus areas include:

Practical techniques to de-escalate tense public interaction/situations.
Strategies to recognize and mitigate potential conflict triggers.
Communication skills to foster positive resolutions.
Recognition when conflict may escalate to violence.

Disclaimer

All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on bcbid.gov.bc.ca. MERX asks that you refer to bcbid.gov.bc.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.