AB-2026-00260 - NG911 Computer-Aided Dispatch (CAD) Software for St. Albert Fire Services

This Request for Proposals (the “RFP”) is an invitation by the City of St. Albert (the “City”) to prospective proponents to submit proposals for NG911 Computer-Aided Dispatch (CAD) Software for St. Albert Fire Services (SAFS).  The successful proponent will be responsible for providing the NG911 Computer-Aided Dispatch solution, its implementation, maintenance and support and relevant professional services. The system will support emergency and non-emergency calls for the City’s Public Safety Answering Point (PSAP) in St. Albert Fire Department.

The objective of this project is to acquire a CAD system that will meet business requirements and NG9-1-1 standards. The solution should meet all current provincial and federal best practices and applicable NFPA, NENA and APCO standards.

Some of the key deliverables include but are not limited to:
 Replace the current FDM Computer Aided Dispatch system
 Provide CAD-to-CAD integration with Alberta Health Services (AHS)
 Integration with AHS MDT (Mobile Data Terminal)
 Legacy system and other source data migration
 Web integration services
 Application Integration services
 System Integration services
 End users, support staff and administrators training
 Vendor project management services
 Software maintenance and warranty services

If the proponent provides both On-prem and cloud, submit a separate proposal for each.