AI Overview

RFP for an Enterprise Service Management solution to support multiple operational departments at Keyano College with capabilities for service catalogue management, workflow automation, and other key functionalities.

Basic Information

Reference Number

00004870209

Issuing Organization

Keyano College

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

AB-2026-00451

Title

Enterprise Service Management (ESM) Solution

Source ID

SCRIBE

Details

Location

Alberta

Purchase Type

Not Stated

Dates

Publication

2026/01/21 10:59:00 AM EST

Closing Date

2026/02/06 05:00:00 PM EST

Contact Information

Rita Lockyer-Pocsai

purchasing@keyano.ca

Description

Keyano College is issuing an RFP to evaluate and select an Enterprise Service Management (ESM) solution that will support multiple operational departments, with the ability to expand across the institution. The project will assess available ESM platforms for capabilities such as service catalogue management, workflow automation, ticketing, forms, approvals, asset management, knowledge base, reporting, and integrations. The goal is to implement a modern, scalable, and unified service management system that improves service delivery, reduces manual work, and enhances the experience for students, staff, and stakeholders.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on purchasing.alberta.ca. MERX asks that you refer to the purchasing.alberta.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.