Basic Information

Reference Number

0000308202

Issuing Organization

RFP Solutions Inc.

Owner Organization

Riverside Health Care (RHC)

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RHC-RFP-NCS-251125

Title

Rainycrest LTC Nurse Call System (Wired, Hard-Line Core Path)

Source ID

PP.CO.ON.1036181.C3451676

Agreement Types

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

Details

Location

Canada, Ontario, Northwest

Delivery Point

Fort Frances, Ontario

Purchase Type

One Time Only- Delivery Date:2026/01/26

Description

Riverside Health Care (“RHC”) delivers acute, community, and long-term care services across the Rainy River District in Northwestern Ontario, with facilities in Fort Frances, Emo, and Rainy River. Rainycrest Long-Term Care (LTC) in Fort Frances is a key component of this network, providing 24/7 resident care in a licensed LTC environment.
RHC is undertaking a replacement of the end-of-life legacy Nurse Call system at Rainycrest LTC with a new, hard-wired Nurse Call System (NCS) designed to improve clinical safety, reliability, and reporting in an occupied LTC setting. The new NCS will support resident/responder workflows, provide timely and clear alarm annunciation, and enable better monitoring of response times and escalation.
The new NCS must be based on a wired Cat5e (or better) Power over Ethernet (PoE) core with no dependency on Wi-Fi for core nurse call operation, and must use direct-powered devices (with UPS/generator-backed resiliency rather than battery dependency for normal operation). The system will replace the current push-button system and is expected to integrate, as appropriate, with life-safety and building systems (e.g., paging, door or wander-resident alarms, bed/chair sensors, and fire alarm interface as permitted by the Authorities Having Jurisdiction). Optional capabilities may include mobile notifications to staff devices and other enhancements suited to an LTC environment.
Key objectives of this RFP include:

improving resident and staff safety, alarm visibility, and response monitoring at Rainycrest LTC;
providing a standardized, wired NCS architecture that is resilient, maintainable, and compatible with LTC infection prevention and control (IPAC) requirements;
enabling clear reporting and analytics on calls, alarms, and response times to support quality-of-care metrics and compliance;
supporting appropriate integrations with existing RHC systems (e.g., paging, doors, bed/chair, fire panel where approved); and
establishing a support and maintenance model with defined Service Levels, on-site response commitments, and spare-parts strategies suitable for a remote LTC site.

Through this Request for Proposals (RFP) process, RHC is seeking to identify and select a qualified Contractor (integrator and/or manufacturer team) to provide a turn-key Nurse Call solution for Rainycrest LTC, including discovery and clinical workflow validation, detailed design, supply of all required equipment and materials, installation and commissioning in an occupied LTC environment, training and knowledge transfer for nursing and maintenance staff, documentation and as-builts, warranty, and ongoing support/maintenance under a defined Service Level Agreement (SLA). The Resulting Contract may also provide a framework for additional services, such as extended support, incremental devices, functional enhancements, or potential deployment to other RHC sites, at RHC’s discretion.
A mandatory site visit to Rainycrest LTC will be held on December 2nd, 2025 at 10:00am (ET), as set out in the RFP timetable. Proponents must pre-register for the site visit no later than November 28th, 2025 at 11:59 pm ET in accordance with the instructions in the RFP (including providing the names and contact information of attendees). Only Proponents who register and attend the mandatory site visit and sign in will be eligible to submit a Proposal. All background materials required to prepare a Proposal (including site information and any reference drawings) are included within the RFP package; no separate Data Room is used for this procurement. Proponents must direct all inquiries to the RHC Procurement Representative named in the RFP and must follow the submission, timetable, and communications requirements set out therein.
Note - Delivery date based on the selected proponents proposal, subject to negotiation with RHC. Contract award is estimated end of January 2026.

Dates

Publication

2025/11/25 12:55:19 PM EST

Bid Intent

Optional

Bid Intent Deadline

2025/11/28 11:59:00 PM EST

Question Acceptance Deadline

2025/12/10 12:00:00 PM EST

Questions are submitted online

Closing Date

2026/01/07 12:00:00 PM EST

Job-Walk Visit

2025/12/02 10:00:00 AM EST

Contact Information

Cathryn Kallwitz

RHCProcurement@rfpsolutions.ca

Camilla Andrea Mora

RHCProcurement@rfpsolutions.ca

Pre-Bidding Events

Event Type

Job-Walk Visit

Attendance

Mandatory

Event date

2025/12/02 10:00:00 AM EST

Location

Rainycrest Long-Term Care in Fort Frances, Ontario.

Event Note

Proponents MUST be pre-registered to attend. Please refer to RFP for registration instructions.
Address: 550 Osborne St, Fort Frances, ON P9A 3T2
See more

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Proposals must be provided by email to the RHC Representative identified above on or before the Submission Time. Proposals are deemed received when they enter the Representative’s inbox; the inbox timestamp governs. Proponents are responsible for email delivery/size limits; multiple emails are permitted—use subject:
<Proponent Name> | RHC-RFP-NCS-251125 | Email <#> of <#>. Late Proposals will not be accepted. - See section 1.5 - Submission Method and Format
Submit two (2) separate files:

(1) Technical Proposal; - See section 2.2.1 - Technical Proposal Identification
(2) Pricing Forms (Appendix D). - See section 2.3.1 Financial Proposal Identification

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