RHC-RFP-NCS-251125 - Rainycrest LTC Nurse Call System (Wired, Hard-Line Core Path)

Riverside Health Care (“RHC”) delivers acute, community, and long-term care services across the Rainy River District in Northwestern Ontario, with facilities in Fort Frances, Emo, and Rainy River. Rainycrest Long-Term Care (LTC) in Fort Frances is a key component of this network, providing 24/7 resident care in a licensed LTC environment.
RHC is undertaking a replacement of the end-of-life legacy Nurse Call system at Rainycrest LTC with a new, hard-wired Nurse Call System (NCS) designed to improve clinical safety, reliability, and reporting in an occupied LTC setting. The new NCS will support resident/responder workflows, provide timely and clear alarm annunciation, and enable better monitoring of response times and escalation.
The new NCS must be based on a wired Cat5e (or better) Power over Ethernet (PoE) core with no dependency on Wi-Fi for core nurse call operation, and must use direct-powered devices (with UPS/generator-backed resiliency rather than battery dependency for normal operation). The system will replace the current push-button system and is expected to integrate, as appropriate, with life-safety and building systems (e.g., paging, door or wander-resident alarms, bed/chair sensors, and fire alarm interface as permitted by the Authorities Having Jurisdiction). Optional capabilities may include mobile notifications to staff devices and other enhancements suited to an LTC environment.
Key objectives of this RFP include:

• improving resident and staff safety, alarm visibility, and response monitoring at Rainycrest LTC;
• providing a standardized, wired NCS architecture that is resilient, maintainable, and compatible with LTC infection prevention and control (IPAC) requirements;
• enabling clear reporting and analytics on calls, alarms, and response times to support quality-of-care metrics and compliance;
• supporting appropriate integrations with existing RHC systems (e.g., paging, doors, bed/chair, fire panel where approved); and
• establishing a support and maintenance model with defined Service Levels, on-site response commitments, and spare-parts strategies suitable for a remote LTC site.